Unable to launch Eagle

[Anonymous]

I Purchased an Eagle Maker License in October 2016. I noticed in November that I received was a student license. The distributor I purchased from advised  me that Autodesk was unable to  resolve the issue until after the new year. When I  followed up last week I learned that the distributor no longer represented the Eagle product line.

Your new release looks promising but having just spent CA$250 for a license I could have  received by providing a college e-mail address.

I know the student and maker have the same  features but I purchased a maker license.

I am  not about to commit to a monthly fee for a license that I just paid for and will not work for me. I travel frequently and rarely with the luxury of an internet connection. Eagle is a hobby product for me which  I use infrequently. With your license model I will  need  to open eagle daily in case I get sent on a sudden trip for weeks without connectivity. Even then I  would only have access for  the first 2 weeks.

How do I get the license I paid for?

[edwin.robledo]

Hi rparkerKRJEP,

Thank you for posting on the forum and we are very sorry for this inconvenience.  Please contact our sales representative, eaglesales@autodesk.com, they will be able to look up your order.  For faster results, please send them your current EAGLE serial number. They will gladly assist and get you up and running with what you purchased. 

Best Regards,

Ed