Eagle 9.3.2 licence will not activate.

[Anonymous]

My eagle premium 9.3.2 license will not activate. I am logged in (tried logging in and out several times, as suggested on the site).
The license says: free.

My account tells me that I need to enter a key / serial, during install or log in. but there is no possibility to do so.

my problem looks a lot like:
https://forums.autodesk.com/t5/installation-licensing/how-do-i-enter-in-my-serial-number-that-i-paid...

[jorge_garcia]

Hi @Anonymous,

I hope you're doing well. EAGLE doesn't use the product key/serial number scheme on the user side. Try this go the manage.autodesk.com and log in to your account. Look in the product and services section, do you see an EAGLE entitlement? If you don't then that means the order has not been fully processed.

If you do then the issue lies on your machine. Close EAGLE and then try to delete the cached subscription file. You can find that at the following location:

Windows: $HOME\AppData\Roaming\Eagle

MacOS: ~/Library/Application\ Support/Eagle

Linux: ~/.local/share/Eagle

Let me know if there's anything else I can do for you.

Best Regards,

[Anonymous]

Hi Jorge,

If I go to manage.autodesk.com i do see  1 Eagle premium subscription.  (assume this is what you mean by "an EAGLE entitlement"). see below.

I deleted the subscription.v1 file, still it does not work. (I did sign out and in again.) 

A new subscription file appeared. If I open it in wordpad it says  Edition=free

Best regards,

Erik

[Anonymous]

Hi Jorge,

Is there any thing other I can try? because I don't know why this license does not activate.

Am I the only one with this problem?

Best regards,

Erik

[Anonymous · Accepted solution]

My license now works. I don't know why. I did not change anything after deleting the license file, but I guess it had something to do with it.

Thanks for the help.

Erik

[Anonymous]

I'm having the same issue and have lost a whole day of work waiting for this thing to activate.

Still waiting....

[Anonymous]

I am having exactly the same issue today, 18 April 2019, new Premium subscription, Windows 10, shows up in my account but always opens as "Free".  I have repeatedly uninstalled/reinstalled the product and signed in. I had been using Eagle Standard previously on the machine under a different account. I uninstalled all previous versions of Eagle. I have tried to find the subscription.V1 file, no luck.  Please help!!

[Anonymous]

Shortly after posting my message on the Forum I started a chat with customer support.  They were able to resolve my problem after doing a bit of research.  I don't know any details of the solution.  I would recommend that all users having this issue should contact customer support directly.  The chat feature works very well and the support agent was extremely helpful.

[Anonymous]

Thank you for following up with that solution.   I'll try contacting the support chat shortly.

[Anonymous]

My copy of Eagle 9.4.1 will not activate either, after clearing the subscription file or any other process I have found.  Where is the chat support area?

[jorge_garcia]

Hi @Anonymous,

Please email us support.eagle@autodesk.com. We'll take care of it.

Best Regards,

[Anonymous]

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