3D Model not showing up on the library editor

[catarinoG8AA7]

Hello everyone,

I have been going on in circles for a while, I uploaded a 3D model (stp), then I linked it to a package of a device (the device was created on local library within eagle), the upload and linking was in the web editor, there was no issues and I can visualize the 3D model as long I open them (I can't see the preview on the webpage of the package or 3d models lists, but I can visualize them if I open them within the webpage). Within eagle library, I can't see the 3 model (just the gear icon). If within the local library in eagle despite that I can't visualize the 3d preview, if I access the edit option within it. I can visualize the 3d model. Please see some pictures below for reference... the first 3 are on the local library, the last 2 are of he web library.

Thanks a lot for the support!

BR

[jorge_garcia]

Hi @catarinoG8AA7 ,

I hope you're doing well. I'll report this to the developers to get their feedback on it. One thing I will tell you is that usually it's the preview in the library editors that tends to have this issue. Thankfully it's just a preview issue and doesn't affect the actual ECAD-MCAD workflow.

I'll let you know what they say.

Best Regards,

[Taylor.Chris]

I think the thumbnail cache might hang onto the gears.  Do they get fixed after you restart?

[christian.voit]

Has this ever been addressed? I'm having the same issue with the thumbnail images and cannot get it resolved, whatever I try to do on the local PC and in library.io. Older 3D models are shown with thumbnails, but I can't get the preview with newly created models.

[Taylor.Chris]

The gears are getting cached locally.  If you see a gear, it unfortunately stays as a gear in fusion until fusion restarts.  We are working on fixing this.  You get the gear when you attempt to see a thumbnail before the server has finished generating it.  If you are seeing something other than the gears- that will be a different issue, let me know.

[christian.voit]

Dear Chris, thanks for your response!

However, I'm also seeing the gears in my newly created 3D models the online
library.io, which should not be affected by the Fusion cache issue, right?
Clearing my browser cache doesn't make any difference.

[Taylor.Chris]

Ah, this sounds like a bug with the generation then.  It should be re-requesting the thumbnails, so this is an issue I will pass along.  If it is stuck forever, making a new version should kick off the process again.  

[mevans89MVW]

Does anyone know when this will be fixed? It's still happening for me.

[Taylor.Chris]

Its close.  Newly created thumbnails should be working now so if you want you can create a new version.  We are now working on fixing the old data that got stuck processing.

[Taylor.Chris]

The issue should be resolved now.  Thumbnails that are still showing gears will be generated the next time they are requested.  This might still mean you see some gears as the gears can get cached but if that happens the thumbnails will show next time Fusion restarts.  If you find any that are still stuck let me know.