I bought standard licence for a month ,but i can't use it .

I bought standard licence for a month ,but i can't use it .

Anonymous
Not applicable
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Message 1 of 6

I bought standard licence for a month ,but i can't use it .

Anonymous
Not applicable

I am learning Eagle software for my reference i too one existing board. It has 2 layer with  4 schematic pages.some XY board size. software doesn't support to edit in that it ask me to buy standard licence.

 

So  i bought  standard licence.But i can not use it, still i am facing same issue as like before using in free trail version.

 

please some one give solution.

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Message 2 of 6

rachaelATWH4
Mentor
Mentor

It looks like EAGLE hasn't seen the updated entitlement yet. If you go to the EAGLE control panel and sign out and back in again it should refresh the token and give you your updated license. If not, log into your Autodesk account and have a look at what your entitlements are showing in your account as it may be that your purchase hasn't been applied to your account yet. It's usually pretty quick but there have been a few cases reported on the forums where it's taken a few hours or maybe a little longer.

 

Best Regards,

 

Rachael

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Message 3 of 6

alexA3RDM
Advocate
Advocate

I just had the same problem two days ago. The license showed up in my account view instantly, but it took an entire day before signing out and back in in Eagle successfully refreshed it.

 

Lost a solid day of work in the process Smiley Mad

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Message 4 of 6

rene.kellenbenz
Explorer
Explorer

I'm having the same problem here. In the products and services panel it showed up roughly one hour after the purchase. But even 1 day later Eagle on my PC doesn't fetch the licence. I can't count how often I've already signed out and in again. 

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Message 5 of 6

jorge_garcia
Autodesk
Autodesk
Hello @rene.kellenbenz,

I hope you're doing well. That's really odd, and you are sure you are signing into EAGLE with the same account that has the entitlement. I know it seems obvious, but I can't assume and it has been the problem for other users.

Let me know if there's anything else I can do for you.

Best Regards,


​Jorge Garcia
​Product Support Specialist for Fusion 360 and EAGLE

Kudos are much appreciated if the information I have shared is helpful to you and/or others.

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
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Message 6 of 6

rene.kellenbenz
Explorer
Explorer

Hello Jorge,

 

I wrote an email to [email protected], as you suggest in one of your older posts regarding this topic. Their helpdesk sorted it out within minutes. They changed something on the settings of my account and it worked. Apparently I wasn't the only one having this problem.

 

Regards,

René

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