My company purchased multiple seats of Autodesk Product Design Suite Ultimate 2016 and Autodesk Vault Professional 2016. The software we use from the design suite includes Inventor 2016 Professional and Design Review 2013(which is really a dressed up version of 2012). We generate solid model components and assemblies and then create 2d drawings from those models for our manufacturing processes.
The application I'm creating simplifies the process of viewing these manufacturing drawings in our manufacturing environment. My application is created with Microsoft VS 2015(this application is current). It is a Visual Basic coded Windows Form Application. This is installed on all manufacturing workstations that require the ability to view drawings. There obviously was a reason that Autodesk created this ActiveX control and released it to it's customer base, is it so hard for them to maintain it and keep it current? And if they are going to choose not to keep it current then at least explain to it's customer base why? Instead we get ignored and jerked around by a support team that doesn't not care enough about it's customer base to call and help those who pay thousands of dollars a year for the software and the support of that software. I have invested many hours of my companies time trying to get customer support from Autodesk, I requested help for weeks and have gotten hardly nowhere with them.
Dean, I do not need special treatment, I just need some support. Real support not the BS I have gotten in the last 2 now going on 3 weeks. I'm not sure how I can get Autodesk to custom tailor anything for my company when they will not even help me when I need it. Besides we as a company are not going to the cloud at all. Owners of the company do not want their intellectual data stored online. They have invested heavily to store it on servers on our local domain(this means not connected to the internet). The cloud is not an option for us. Period.
The last email I received from them was last Friday at 9:12 AM. This is the response I got back from them:
>> Is Autodesk moving everything to the cloud?
No, our Cloud offering is an additional feature. All our desktop offerings will be maintained. The specific problem we're discussing here is around old Microsoft COM API (i.e. ActiveX) that have some problems, even with Visual Studio.
The tech said "All our desktop offerings will be maintained.". Really? Where is the current Viewer at? Where is the ActiveX Viewer control for dwf that doesn't crash Visual studio when I click on it? There is none because they haven't updated it. They have 4 year old API for an outdated ActiveX Control that crashes Microsoft's Visual Studio Software.
Visual Basic is windows most commonly used language for many years. I cannot find an updated API that Autodesk has created for its ActiveX Viewer Control that is newer than 2012 in the visual basic language. The API shows how to load the Control into the VS .net software but all the examples of the code that I can find in the API are in the VB6 Coding language which Microsoft hasn't supported since early 2008.
All the new API's that I have found are all Javascript web based stuff, for an additional feature it sure looks to me like that is where all the new development has gone. Maintained? Really ...Is this some kind of tech joke they are playing on the end user or what. Cause I'm not laughing.
How hard would it be for Autodesk to call and give me a straight answer instead of wasting our companies time waiting on them. Not one person from Autodesk has called to help me with this. NOT ONE! What is the point in paying for support when you do not receive any.
Oh and here is a screenshot of the properties dialog from the ActiveX Viewer Control. Maintained? It's still on File Version 1.0.0.0. Really? Maintained?? I think not! It doesn't look like it has ever been updated or fixed at all. Either that or the version control needs some real attention.

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