Where is the support forum for 123D Design??

[paulmorley]

The link to the support forum on the 123D Design app (Mac) takes me to this URL.  (forum.123dapp.com/123d/products/123d_123d_design) which redirects to the following.  (http://retired.getsatisfaction.com/) with the following message.

And this URL (https://sitesupport.123dapp.com/hc/en-us) redirects to this one (https://123dapp2.zendesk.com/hc/en-us/categories/200399537-General) and it has no content.  Just a blank white page.  

What is up???

[Christian_P]

It just moved here today: https://autodeskconsumersupport.zendesk.com

The links on the 123D site need updating to the new support forum.

Christian

[innovatenate]

The forum recently moved to the below website:

https://autodeskconsumersupport.zendesk.com

Also, appears we need to update the 123D website! 

Thank you for asking!

[paulmorley]

Thanks for the reply Nathan.  While i can access the site and can even login using my autodesk credentials, i'm quite perplexed as to what this site is?  

MW-Zentastic?

(Heart) your Zendesk

Make is Responsive?  As in responsive web design??  What does that have to do with a user accessing a support forum?

Why our clients like us?  

I see a handful of obscure posts by a Ron Fulmer 215 from 6 months ago but no actual content anywhere.  Is it simply that there has been no traffic on the site yet or am i missing something.   

Thanks and sorry if i'm missing something obvious.

[CGPM]

Your not the only one that is missing something.  Maybe we need a forum to figure this one out too?

[Anonymous]

Here is the correct link: https://sitesupport.123dapp.com/hc/en-us

Sorry, you caught us in the middle of a bit of a bumpy transition to the new support site. 

You can access the 123D Design specific support when you "browse by app" from the link above.

The direct link to 123D Design is here: https://design2.zendesk.com/hc/en-us

[Anonymous]

> https://www.sitesupport.123dapp.com/hc/en-us

No ! That link is giving a privacy error.

Come on AutoDesk - this is not very professional.

[Christian_P · Accepted solution]

Here is the link to 123D support. I'm not sure why it has changed so much: https://support.123dapp.com/hc/en-us

[paulmorley · Accepted solution]

Thanks Christian.  That seems to be the right one.  I also just noticed that theres a new guide under the product 'Help' link.  That's a welcome new addition.