Find a Bug or Need Support?

[al.whatmough]

Welcome to the Fusion CAM Community.  

Did you know you are part of a much larger Community?  Autodesk also produces CAM software that runs in SOLIDWORKS & Inventor (HSMWorks & Inventor HSM respectively) Theses desktop products are built on the same technology that drives the CAM in Fusion, they even share the same Post Processors. So, if you don't find the solutions to your questions here, you may find the solution from one of our desktop users over at https://camforum.autodesk.com/

We take machining seriously, as such, our support team is made up indiciduals that have spent time on the shop floor like you.  We are here to help.  But, we can only help if you ask the question.  In asking your question, you help others also who where to timid to ask!  So, join the community, share your questions and help with answers. 

Now, you call your mistakes scrap parts, we call ours Bugs and we don't like them!.  (No, I am not talking about spiders, although we don't like those either)  If you find a bug, don't scream, let us know. There is no public shame in airing our issues, again, it helps warn other users of issues as we do our best to fix them quickly.  The last thing we want is to have our users wrecking parts or crashing machines, that's your livelihood!

Speaking of bugs, we all got bit by the same bug, the Manufacturing Bug.  As a result, we are part of a manufacturing family!

As family, if you feel the need to reach out and let me know about something that is wrong (or tell me what a great job we are doing 🙂 ) Drop me a line at Al.Whatmough@Autodesk.com

Al Whatmough

CAM Product Manager

[Anonymous]

Do you have any idea how to find them?   

I can't afford to miss one more day of production.   Sadly tomorrow I will be buying a PC along with V-Carve or Aspire and kissing Fusion goodbye.  

[matthew.nichols]

Were you using the cloud libraries or local ones?
When you went into the tool library was the library for your tools there at all and just didn't show anything or was it just none existent in the library?

[Anonymous]

There is nothing there, I go into select a tool and there is nothing there.   It's not as if the tools are missing, there is simply no way to even add my own tool.  I was mostly using cloud libraries.

 

[matthew.nichols]

Okay...I think some how you got all the libraries turned off. If you get out of the toolpath and go to the tool library itself.
Once in make sure that the libraries you want visible have the checkboxes checked. If they aren't then you won't see them when selecting a tool.

[Anonymous]

So, I'm out of the tool path and at the top of the screen I select manage Tool Library and it shows the same, nothing.  

[scottmoyse]

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@Anonymous wrote:

Do you have any idea how to find them?   

I can't afford to miss one more day of production.   Sadly tomorrow I will be buying a PC along with V-Carve or Aspire and kissing Fusion goodbye.  

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If you were using HSMWorks or Inventor HSM, then you wouldn't be left wondering. But for some reason Autodesk don't make this resource clear to Fusion 360 users. There are a lot of CAM resellers around the world in a position to help you with things like this. You can find them all here:  http://cam.autodesk.com/buy/

If you are in the USA, also get in touch with http://www.mechanicaladvantage.com/ Kevin is a great resource for you to tap into, he isn't a reseller, but knows his stuff and will work tirelessly for you.

David, if you are still around, I'd be happy to do a Teamviewer session with you to try and fix this. Fire me an email scott.m at cadpro.co.nz

And @matthew.nichols is a top bloke as well, so I'm glad to see him trying to help you out here, he knows his stuff.

[matthew.nichols]

@Anonymous

try going to this file location and tell me if there are any libraries in here...

Macintosh HD/Users/<Profile>/Library/Application Support/Autodesk/CAM360/configuration/

[Anonymous]

So Basically there is no Path to Autodesk in Application Support.

The only place I have files on Fusion are in 

Macintosh HD/Users/<Profile>/Fusion360Cam

but the .json files are not there.

[scottmoyse]

David,

Did you install Fusion 360 from the App Store or the Website?

[Anonymous]

Autodesk Website

[matthew.nichols]

Have you done a reinstall or a repair to the installation yet?  if not, try doing a repair to it first and seeing if that helps.

[Anonymous]

I have reinstalled many times, however not sure how to repair the installation.

[matthew.nichols]

Okay, let's give this one a try.  

i don't know if you have gone through this yet or not, but i know that even when you uninstall Fusion it doesn't quite delete all the folders and what not.  so when you reinstall it doesn't fix the issue.  

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

go to the link above and scroll down until you see the Mac steps.  follow this and I think we will have better luck.  Once you have gone through and uninstalled and deleted all the folders it tells you.  try reinstalling and let's see what happens then.

[scottmoyse]

Just be careful when deleting those folders, some of them may contain some CAM stuff that you've saved, posts, toolpath templates etc. I can't remember exactly which folder and which files can be affected without checking. If you have been using Fusion basically out of the box then don't worry.

Regards
Scott Moyse
Manufacturing & CAM Technical Specialist
Autodesk Expert Elite

[Anonymous]

I uninstalled and then installed from the App Store, this brought them back. So, the install from the website isn't complete i'm guessing.

I appreciate the help, you have saved a customer from going elsewhere.

[Anonymous]

Thanks Scott, I appreciate the info, I had some tool path templates but I can redo them.

[scottmoyse]

They install into different directories. So on that basis, I'm pretty sure that if you had of completed a clean uninstall / reinstall then it would have worked also.

Also, I recommend you get in touch with a reseller / mechanical advantage, because your support experience will be a lot better. They make the world of difference when you have a good one.

[matthew.nichols]

I agree Mechanical Advantage is definitely a great one to contact very knowledgeable..

[Anonymous]

In the 5 minutes it's been working, the install from the App Store works 100% then from the website on my MAC. i'm not sure if you have seen this before but it's night and day.

[scottmoyse]

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@Anonymous wrote:

In the 5 minutes it's been working, the install from the App Store works 100% then from the website on my MAC. i'm not sure if you have seen this before but it's night and day.

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I prefer not to use the App Store version on my Mac. Just a personal preference. As I mention before, if you had of completed the clean uninstall with the version you downloaded from the Autodesk website, I'm very confident it would have been ok.