Looking to set up conference call

[csinclairZVV39]

Hi. I am with an IT department of a company with a team of AutoCAD users. We are having some issues and I would like to set up a conference call. Thanks!

[ToddRogers-WPM · Accepted solution]

You are going to need to create a case in your manage.autodesk.com account. Most of us on here are not Autodesk Employees. However, they do check into this sporadically. They will tell you to create a case too if you are needing a conference call.

If you need help here, just type out your issues and we will start answering your questions.

[csinclairZVV39]

Thanks!

[rl_jackson]

You're also going to need to make sure that all files that the software needs are local and on the C drive. Don't clown around with placing CTB files or templates, pipe network parts etc.... on a server that everyone points to from their local workstation. You can check this stuff out on the Autodesk University site. I highly recommend it.

And as @ToddRogers-WPMTRogers we are here to help.

[ChrisRS]

Are you making this recommendation as a general practice or just for the conference call?

This seems contrary to the current Autodesk heads in the cloud initiative.  

[neilyj666]

I keep all support files local - horrendous if they can't be found e.g. no internet access/can't access server via VPN etc etc.

[rl_jackson]

I'm not referring to project files, just everything that make C3D run