Label Style Composer - Component Editor non-functional / greyed out... HELP!!

[getrekdent]

Hi all,

I have tried resetting my Civil 3D user profiles in 2018 & 2019, this is suddenly happening for all labels in Civil 3d. I have exhausted my efforts for three hours trying to fix.. Have deliverables due in the morning and cannot complete without getting this working! 

What do I do??

Text Component Editor not working

[copper.chadwick]

@getrekdent ,

Thanks for all of your contribution to the community! This is a great question. Did you ever make any sense of what was happening in your installation of Civil 3D? I have a few questions for you.

• Does this happen on all machines?
• Does this happen on all files?
• If just specific files, do you have one that you can share that demonstrates the same behavior?
• If it happens on all files; and you did reset your user profile, what method did you use to reset it?

I look forward to helping you out in an efficient manner.

[getrekdent]

---

@copper.chadwick wrote:

@getrekdent ,

Thanks for all of your contribution to the community! This is a great question. Did you ever make any sense of what was happening in your installation of Civil 3D? I have a few questions for you.

• Does this happen on all machines?
• No this is an isolated event to one machine, it happened suddenly for no reason that I can think of. No change in workflow, files, templates... 
• Does this happen on all files?
• Yes this happens on all files
• If just specific files, do you have one that you can share that demonstrates the same behavior?
• Unfortunately the event seems to be isolated to this machine. I can open the same files on my other CAD stations and there are zero issues. 
• If it happens on all files; and you did reset your user profile, what method did you use to reset it?
• I have reset my user profiles on both Civil 3D 2018 & 2019, all updates were installed to each version.  I have since completely uninstalled all Autodesk products from the machine and reinstalled 2018 with no change. The same issue is happening. I tried setting up a new user account and accessing it that way thinking the windows profile may be damaged but no luck. I've exhausted all of my own resources trying to figure it out next to resetting the machine completely... Have you encountered this issue before?

I look forward to helping you out in an efficient manner.

---

Hi Chad,

Please see my response to your questions above in red. 

Regards,

Kyle Moffat

[Anonymous]

In order to get the project out the door, what if you created the styles on another machine and imported them via the ribbon Manage tab, Styles panel?

For uninstall info, see https://knowledge.autodesk.com/support/civil-3d/troubleshooting/caas/sfdcarticles/sfdcarticles/2018-...

(disclaimer: take this advice or not, but I use RevoUninstaller to really wipe a machine clean when doing an uninstall)

[copper.chadwick]

@getrekdent ,

That's great thanks for the answers. In response, yes, most commonly it's based upon corrupt user profiles. I see you have reset the user profiles, there are a few different ways to do this or something like this, so I want to make sure we are on the same page and provide the very best, and most thorough way, so that you can reapply this method, or at the very least confirm it. The next step is a much more nuclear one of doing a clean uninstall / reinstall.

So let me provide the most thorough user profile reset. This resolves many, many issues, and is a good one to just have in your arsenal of tricks to return the software to a billable status. I would like to mention a few things about this fix. When finished it would be best to test without reincorporating anything into the workspace, user profile, or the CUI.

There are three important things that need deleted (or in the instances of the folders, renamed), and if they do not, then the sub-installer, when launched to rebuild the profile at the next startup, the user profile will not reset and does not have the integrity that is intended. Now here is that article, it helps in a very high percent of cases so I have confidence in it helping you as well. Let me know how it goes! Something that this seems to fail to mention, it is important when the registry value is deleted and the two folders are deleted, that when going to launch the software to rebuild the factory profile, it is important to launch the software from the Start -> Autodesk AutoCAD Civil 3D 201x -> [Imperial/ Metric] and not a desktop shortcut link as that can point to user created profiles or configurations.

Resolving user specific issues by resetting AutoCAD Civil 3D 2018

Issue:

You have a situation where a single user is experiencing an issue with a particular command or setting. When another user logs onto the same machine, they do not experience the same issue.

Solution:

Important: Make sure you back up any customized Civil 3D 2018 files before you implement the following procedure and you will need admin privileges to do this.

1. Log on to the computer as that user.
2. On the Start menu (Windows), click Run.
3. In the Run dialog box, enter regedit.
4. In the Registry Editor, browse to the following key and delete it:

HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R22.0\ACAD-1000:409
(Note: the last three number can vary depending on the product language you have installed. "409" is the language code for English international for example.)

5. Close the Registry Editor.
6. Using Windows Explorer, browse to and delete the following user's application folders:

For Windows 7
C:\Users\<user>\AppData\Roaming\Autodesk\C3D 2018 
C:\Users\<user>\AppData\Local\Autodesk\C3D 2018

7.  Start Autodesk AutoCAD Civil 3D 2018. This will initiate the secondary installer, re-creating the deleted files and folders.

 
Warning!
Problems caused by improperly editing the Windows registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base at http://support.microsoft.com/.

Use the Microsoft® Registry Editor only at your own risk and only after backing up the registry as well as the system.dat and user.dat files as outlined for your operating system in the Microsoft Knowledge Base and in the related solution, Back up system registry. Additional information about the registry is also contained in the Help topics in the Microsoft Registry Editor.

[copper.chadwick]

@getrekdent ,

Were you able to make any progress in this issue and get your software back to working status? If so, please hit the Accept as Solution button if a post fully solves the issue or answers the question.​ Thank you for your participation, your accepting a solution adds value to the post for the community as a whole, and helps other members find answers to their issues.

[getrekdent]

Hello, sorry for the late response I haven't had a chance to try this on that machine until this morning. I just ran through the steps described and have before as well. Unfortunately, I still have the same outcome when trying to edit labels. 

[getrekdent]

Still having the same issue, any other ideas? Anyone? 

[rl_jackson]

Just a thought but have you considered creating a new Windows profile/user to see if that resolves the issue. 

[Cadguru42]

---

@rl_jackson wrote:

Just a thought but have you considered creating a new Windows profile/user to see if that resolves the issue. 

---

He said he tried that and it didn't work. Sounds like this is one to create a support request for.

[getrekdent · Accepted solution]

I did try creating a new Windows profile with no luck. I reverted Windows 10 back to a previous restore point and had the same result in all versions. I created a support ticket but could not get a response until today.. I ended up wiping the machine and installing a fresh OS (Win 10) and Civil 3D 2020, everything is operating normally now. There must have been a registry issue or something I am really unsure.