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Error:" nonvalid software detected"

6 REPLIES 6
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Message 1 of 7
stevej
21039 Views, 6 Replies

Error:" nonvalid software detected"

I  have been running the same 2019 setup for years.  Today this message began appearing: "nonvalid software detected"?  I have 8 perpetual licenses.  Running 6 active 2019 stations without issue.  One station have 2021 which we do not use.  Only two stations have received this message so far.

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6 REPLIES 6
Message 2 of 7
CityWF
in reply to: stevej

We have gotten this message on 3 out of 6 of our computers.

Message 3 of 7
stevej
in reply to: CityWF

I chatted with Autodesk and this is a widespread issue they are trying to resolve.

Steve


Message 4 of 7
DarrenP
in reply to: stevej

Autodesk said it was resolved: https://health.autodesk.com/incidents/x5lc31l6d971

 

DarrenP
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Message 5 of 7
aliceandjones1509
in reply to: stevej

Did you find the solution? I've just faced the same issue.

Message 6 of 7
mileyfox568
in reply to: stevej

yeah i have same question!

Message 7 of 7
stevej
in reply to: aliceandjones1509

Yes. It was an update issue between windows and cad. A windows update changed something and it basically threw off something else in cad. Cad was behind on a patch and/or hotfix.  I wish I could provide more technical info.  It did take a few chat sessions and a call to get what I needed from Autodesk support but ultimately they got me fixedup.  We run c3d 19 and are licensed UpTo 21 so the 19 files, no longer supported, are inaccessible. I think it's a bit of a bad deal but they helped me out as they've done before. 

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