Dell Precision 7510 issues

[alex]

new dell Precision 7510 laptop just downloaded civil 3d 2017.  panning and usage issues with software as the response is very slow.  i saved the .dwg (contains grading, alignments, surface, etc) to local c-drive and same issues.  whom can i contact at Autodesk with my computers service tag (JC4RR72) to begin to troubleshoot these issues?

thanks to all

[AllenJessup]

Are you on (Formerly Subscription) of Desktop Subscription (rental)?

If you're on the basic Maintenance plan you can start a Support Request online in the Subscription center. If you have a higher level such as gold or platinum you can call. If you're unsure on what plan or level you have. Contact your reseller.

[ToddRogers-WPM]

What video card do you have?  And did you disable the Intel HD card?

[ToddRogers-WPM]

I looked up your service tag and you have the AMD FirePro.  You need to disable the Intel HD Graphics.  Also in your BIOS, you will need to disable the Graphics Switching.

[alex]

I have Firepro W5170M. I am working with Dell prosupport right now to make
the adjustments you suggested.



Alex Guillory, PE, CFM
Bluewing Civil Consulting, LLC
alex@bluewingcivil.com
337.802.9164 phone/cell
PO Box 3384 | Lafayette, LA 70502
License No. EF 5887

[alex]

does Autodesk support AMD Firepro W5170M?  i have done everything directed in the previous email.  what is my next step?

[AllenJessup]

Based on a Win10 OS. No. You can check HERE.

[alex]

This says page not found



Alex Guillory, PE, CFM
Bluewing Civil Consulting, LLC
alex@bluewingcivil.com
337.802.9164 phone/cell
PO Box 3384 | Lafayette, LA 70502
License No. EF 5887

[AllenJessup]

Funny. Works for me. Here's the full link

http://usa.autodesk.com/adsk/servlet/syscert?siteID=123112&id=18844534&results=1&stype=graphic&produ...

[ToddRogers-WPM]

Here's the link...

http://usa.autodesk.com/adsk/servlet/syscert?siteID=123112&id=18844534

[alex]

I am not able to select suite release year of 2017 as you are.







Can you send me the link to recommended hardware where I can select 2017? I
am trying to get a new quote from Dell



Alex Guillory, PE, CFM
Bluewing Civil Consulting, LLC
alex@bluewingcivil.com
337.802.9164 phone/cell
PO Box 3384 | Lafayette, LA 70502
License No. EF 5887

[alex]

would you mind speaking with me over the phone about this?  i do not want to order another computer from Dell unless i am sure what i am ordering will work with 2017.  

337.802.9164

[ToddRogers-WPM · Accepted solution]

Since Civil 3D runs on top of AutoCAD, you select AutoCAD, 2017.  Here is a list of the recommended and certified graphics cards...

[Anonymous]

Where did you locate this list, are you able to provide a link to it?

[AllenJessup]

http://usa.autodesk.com/adsk/servlet/syscert?siteID=123112&id=18844534

Select the appropriate options and you'll get a list.