Civil3d 2016 lag issues and a360

[Anonymous]

Issue A: I would have issues with civil3d lagging so bad you couldn't click on anything. The mouse would jerk inches on the screen at a time. The solution that we found was logging out of a360 would fix this immediately. As long as I was logged out of a360 the lag was completely gone. 

Issue B: Then another issues arrived after work around to issue "A" had been used for a little over a year. After about 15m of being logged out of a360, I could no longer click any of my hotbars, buttons, or shortcut buttons. Restarting civil3d fixed this for another 15-30m. 

Issue A.1: As of today, that work around isn't working due to when I try to log out of a360 it tells me "You must be connected to the internet to use this service". I'm posting on the same machine, so the internet is connected. I have tried restarting everything, partially and completely. 

PC specs are -

i7-6700

32gb ram

AMD FirePro w4100 4gb gfx.

WD 7200 rpm 1tb hdd with 79% free.

Any suggestions on any of the issues would be appreciated.

Thanks,

Jason

[tmachado]

Hi @Anonymous, do you have your settings being sync to the cloud? 

[Anonymous]

No, I do not. I thought it that it might be that last year so I turned it off and never turned it back on.

[tmachado]

Ok, do you have all the updates installed?

and also check this link about performance degradation on C3D, is very important:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Civil-...

[Anonymous]

Yes. Everything except upgrading to the 2018 version which we installed. But none of our clients updated and they couldn't open our files. So we uninstalled and went back to 2016. So this issue has persisted through an uninstall and reinstall. 2018 ran perfectly fine. We just can't use it until our clients upgrade.

* I followed the directions on the link you provided. Will see if that solves it.

[tmachado]

Please give that a try.

The other thing you could check is your video card setting and driver updates

[Anonymous]

Alright. 

Following the steps for the degradation link didn't help.

So I uninstalled graphics drivers and installed new ones. Didn't help.

But something new happened. Now when I open civil3d i'm logged out of a360 and everything works fantastic. 30s later a login box appears. If I close the box I cannot use any buttons or toolbars, but the mouse lag is absent. The box itself is as temperamental as a 3 yo who can only have broccoli in the middle of a candy store. The box flickers rapidly about 8 times and I have to type while it's flickering. I can only get 1-2 characters to take per episode. I have to then reclick box to do another 1-2 characters. I repeated both for username and pw. I get logged in and the mouse immediately starts lagging. So, now I assume the problem is directly related to the sign in process.

[tmachado]

Try to disable the communication center using the info in this link:

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/how-to-d...

If you can make it work with this, let me know and I will try to show a different way to do it

[Anonymous]

I followed the steps. The infocenter is gone. However the sign in box still appears and causes the same problems.

Thank you for taking your time to try to help me!

[Anonymous]

Bump. Still having the problem if anyone can suggest a fix. Thanks.

[AlmasSuljevic · Accepted solution]

Can you try disabling hardware acceleration? Type GRAPHICSCONFIG and switch it there.

Can you completely remove A360 and see if that works better? If so then see if you can install new version. See this for reference: https://knowledge.autodesk.com/search-result/caas/downloads/content/autodesk-360-desktop-download-an...

I hope this helps.

[Anonymous]

This sort-of fixed the problem. I have updated to that before but this time i ignored the note about not having to uninstall. So I uninstalled and the lag was gone. I fresh installed from the link and the same thing happened. But I am now able to use the work around of logging in and back out to stop the lag! I'll take it as a win. Thank you!