C3d 2019 crashes on startup

[albionpjl]

I installed C3d 2019 two days ago. I spent a couple of hours customising the UI. Had no problems yesterday.
Today, I used the purge command on an old file and it started asking if I wanted to delete image files.
It turned out that this old program had a very large number of image files and after 10 mins clicking ok, and with no way to cancel the command, I had to cntrl alt del to stop Acad.

Now C3d will not start at all. Every time I run it, it sufferes a 'fatal error' before it loads fully.
I've tried rebooting the PC and repairing the installation, without success. I was in the middle of an urgent job and have now missed a deadline and lost work.

Can anyone suggest anything to try other than completely uninstalling it and reinstalling it?

I have an older version I can use for now and I'm worried that uninstalling the latest may affect the working of the older one.

I have attached a screenshot of the crash and error message.

[chriscowgill7373]

as an interim fix, if you are on active subscription, you could try installing 2018.  everything is compatible between the two releases.

did you do a Repair or a Reinstall?  A reinstall might be a better option. it does not require an uninstall first, follow the same steps to do the repair, but choose the reinstall options.

[albionpjl]

I still have 2018 installed so have dropped back to that to try to finish my job.
I'll try reinstalling as repairing didn't work. Thanks.
Unfortunately that DOES mean spending ages putting all the customisation back. I hope it won't do this every time I have to cntrl alt del, though.

[albionpjl]

Reinstalling didn't work. It still crashes on startup.

[Anonymous]

Have you tried with a new, fresh profile?

[chriscowgill7373]

a reinstall does not require redoing customization, however it appears to have not worked, so an uninstall/reinstall may be an option.  I'm not very familiar with errors and how to mitigate them.  Is it crashing on open, or are you opening a file and it is crashing?

[albionpjl]

I'll try installing the update listed at the top of this forum.

[albionpjl]

?
Create an entirely new windows profile on this PC? That would involve getting IT to drive over here when they have some spare time because it would affect every program I use and affect my access to just about everything on the network. Massive job.

[albionpjl]

It's crashing halfway through opening. Before it's loaded any toolbars or the ribbon.

The trouble with uninstalling is that the last time I uninstalled a version of Autocad, it took out all the older versions too.
If that happens I could be left unable to do anything at all.

[chriscowgill7373]

My recommendation on the uninstall/reinstall would be to hold off till your project is out, in the event it messes up 2018 as well.  Then if you have time you can give it a shot.   Trying to reset your profile could help as well, either way, I think you are past the point of being able to save your customization (other than if you run the reset to defaults, it will give you an option to backup what you have)

[albionpjl]

IT have instructed me to uninstall and reinstall. It'll be on their heads if it breaks the older versions. I've done the main part of the job.
It's not just my customisation that's at risk, it's every older version. Last time I uninstalled a version of CAD it wrecked all the installed versions.
Fingers crossed. The update made no difference either.

[albionpjl]

Well that's that. I'll be using 2018 for the rest of the year, probably. Waste of subscription money.
Uninstalling and reinstalling made no difference.
Having IT redo my entire user profile is not likely to happen any time soon and that always causes issues anyway. I guess they'll probably have to get on to whoever we get our licence from for some customer support.

Be warned not to use Cntrl Alt Del with C3d 2019.

[fcernst]

You could try running 2019 as Administrator.

Also when trying to go back and forth between versions, it doesn't appear everything is compatible:

[albionpjl]

Thanks, but run as administrator made no difference.

Everything I use is compatible with older versions. I save to r2000 and things can be opened in C3d 2013 which is on the older computer. We don't use any of the Civil stuff at all. That's why I have it customised. Almost all the commands I use are legacy and not on the ribbon (or buried 5 clicks deep.)

[chriscowgill7373]

have you tried the nohardware switch in your icon?  perhaps there is a graphics issue

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Starti...

[albionpjl]

I just tried it, but no luck. Thanks for trying.
When I've finished the figure I'm working on (possibly tomorrow now) I'll get someone else to log in to this PC and see if it will run for them. If it does, that makes it a user account issue. If not, it's the program somehow.

[albionpjl]

Well, our security is set up so that no-one can log onto this machine except me and anyone who had logged on before they changed the system and anyone with a password for that system.
I filed a help request with Autodesk and a tech wants to try a teamviewer session. The main problem is me being online when he is. Opposite sides of the world is difficult.

Trying again today.

[chriscowgill7373 · Accepted solution]

 The earlier suggestions to reset your profile were not referring to your Windows profile, they were referring to your AutoCAD profile:

You shouldnt need IT for that.

[albionpjl]

I had no idea that there was such a thing. Just tried it ...

... and it's worked. Thank you.

Of course, I've now got to spend an hour or two recustomising it and getting rid of the ribbon, again. I hope it doesn't crash again. However, I now know how to reset it.

Thank you again.

[Anonymous]

For handling of other issues in the future please consider the features and the differences of

- save, restore and reset AutoCAD profile

- save, restore and reset AutoCAD workspaces and Cuix

- save, restore and reset other AutoCAD settings

Or take care that your CAD-Admin knows about these things ..