Buzzsaw Login Weird Characters

[linc]

We have a user who is getting weird characters on the login in screen and is unable to connect. We've tried uninstalling then re-installing but the issue remains. Any idea what could be causing this? Screenshots attached.

[mespaillat · Accepted solution]

Hello linc,

We are sorry to hear you are experiencing issue with Buzzsaw. Based on your description and screenshots, it appears the Buzzsaw desktop client may be experiencing a language/locale issue.

If the issue is not related to regional or language settings, it may have something to do with the installation. I noticed you mentioned uninstalling Buzzsaw, did you also happen to remove the registry keys for Buzzsaw as well?

If not, could you please perform the uninstall using the following steps in Windows and then re-install to see if this corrects the issue?

1. Go to the Control Panel/ Programs and Features.
2. Uninstall Autodesk Buzzsaw.
3. Close the Control Panel.
4. Click on Start and enter the following into the Search field: regedit.exe
5. Hit Enter on the keyboard.
6. Navigate to the following registry keys and delete them: 
○ ​HKEY_CURRENT_USER\Software\Autodesk\Buzzsaw 
○ HKEY_CURRENT_USER\Software\Autodesk\ProjectPoint-2012 (if present)
○ HKEY_CURRENT_USER\Software\Autodesk\ProjectPoint-2013
7. Close the registry editor.
8. Open a browser window.
9. Go to www.getbuzzsaw.com

10. Download and install the latest version of Buzzsaw.
11. Launch Buzzsaw from the desktop and try to log in again.

If these suggestions do not yield the desired results, please visit our Product Troubleshooting page and fill out the web form for further troubleshooting, and we will gladly assist.