Revit material textures do not translate correctly in BIM 360 Docs viewer

[Anonymous]

Hi!

I created 2 materials using the same texture. One has the brick horizontal and the other vertical. In revit, it shows up correctly, but the web viewer shows them running vertically. Is this a know bug? I have tried using duplicated materials, and also creating a new materials from scratch based on a different assets. I would appreciate any kind of help.

I posted an example of the output, too.

Thanks,

Xavier 

[bogdan_ciobanu]

Hi @Anonymous,

Thank you for your post! My name is Bogdan and I am with Autodesk Technical Support.

Would it be possible for you to share a sample from your file with me? Maybe send me a download link in a private message. You don't have to include anything else but that wall.

Also, I noticed that the file is V9 in BIM 360 Docs. Has the representation been always like this or is this something that occurred recently? 

Looking forward to hearing back from you.

Best regards,

Bogdan

[Anonymous]

Hi Bogdan,

The texture has always been like that.

Bug: if a texture that is part of multiple materials or assets, and also one or more of the assets has a rotation applied to the texture, the bim 360 viewer will show all the material textures with or without rotation, but all with the same direction/rotation. 

Thanks,

Xavier

[bogdan_ciobanu]

Hi @Anonymous,

Just to let you know that I am still investigating this issue. 

I will get back to you with an update as soon as possible.

Best regards,
Bogdan

[Anonymous]

Any updates?

[bogdan_ciobanu]

Hi @Anonymous

I can see that our development team is still working on this one. 

I do not have an ETA for the solution for the moment, but I would be happy to provide you with updates as soon as I have any. 

If not, please feel free to comment on this ticket and I will be here. 

Thank you for your patience.

Best regards,

Bogdan

[Anonymous]

Hi @bogdan_ciobanu  and @Anonymous ,

I've been having similar texture issues...have you found a solution?

Adam

[bogdan_ciobanu]

Hi @Anonymous,

Thank you for your question. 

We are still working on this. Our development team has determined that this is actually coming from Revit and works are currently carried out to improve how the textures are exported. 

Thank you for your understanding. 

Best regards,

Bogdan

[Anonymous]

Great, thanks for the update!

[ervinDT59A]

Has this been addressed. Its 2023 and I'm having this issue.