Docs licensing - "floating" seats not auto-assigning?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
This is a question our reseller is investigating, but I thought to post here in case someone has run into this.
We are beginning a pilot of BIM 360 this week. Today we spent time setting up users and some of our licenses (and being confused by the new Unified interface vs. the UI that has been in all of the marketing material). We have licenses for BIM 360 Design Collaboration, and users with these licenses can correctly access projects (BIM 360 projects? Autodesk Build projects?) and navigate through Docs.
We also have "floating" concurrent use Docs licenses. We have users who are Members of a Project and assigned Docs permissions. Our assumption was that any of our users configured this way should be able to access the Project up until all seats are consumed. Instead, our users encounter a "Start a Free Trial" screen and are not permitted access to the Project or to Docs.
Do we have something configured wrong? In our license management? In our Project membership? In our Project Administration?