Solved: Desktop Connector Question

dmiller2010 · ‎02-01-2024

We had a situation where we were updating to the new Connector Release and got a message about folder needed to be cleared. So, an individual deleted what he thought were local copies. But what in fact happened was the files that were on a client's cloud (BIM360) were the ones that got deleted. We did restore them, luckily. I guess I want to know why the clients files got deleted. Would it have to do with the permission levels in BIM360?

ChitnisPrateek · ‎02-03-2024

Hi @dmiller2010 please see the link below for the explanation:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Desktop-Connector-...

Please let me know if this works. Thank you.

Thank you.

Prateek Chitnis

Strategic Implementation Manager | Product Specialist | AECO (Buildings)

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dmiller2010 · ‎02-05-2024

This is perfect. I will forward this to the Team.

Thx for the help

Desktop Connector Question

Desktop Connector Question

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