DESKTOP CONNECTOR NOT UPLOAD

[robertodimaio]

Hi!

I ‘m using a Revit 2018.3 on Windows 10 and for the firts time BIM 360.

I had installed the Desktop Connector for Windows and Desktop Connector for BIM 360 plugin.

If I save a progject in BIM 360 (Preview) folder, Desktop Connector doesn't upload the files and folders on the cloud.

In the "Outstanding Actions", I can see all the action and even if I try to restart them, it nothing happen.

[john.koerner]

Roberto,

If you select one of the files in the pending actions dialog, it should show a message in the bottom right area.  Can you share that message with us to help diagnose the issue?

Thanks,

John

[robertodimaio]

Thank you for your reply. The messages can be different.

"Internal pipeline cancellation"

Or

"Riferimento a un oggetto non impostato su un'istanza di oggetto."

[robertodimaio]

...or “BadRequest with errors: {400   BadRequest e75fdec2-9fc3-4699-a844-6acaa172a4d2 }, HTTP status: BadRequest”

[john.koerner · Accepted solution]

Roberto,

Can you gather the diagnostics logs and send them to us?  To do that, you right click on the tray icon and there is a "Diagnostics Logs" menu item under the "Help" menu. You can then attach the zip file here.

Thanks,

John

[robertodimaio]

I have uninstalled and reinstalled Revit 2018.3 and the worksharing seems to work properly without Desktop Connector.
I do not know what happened but I thank you for your help.
If necessary, I can reinstall the Connector and verify if the dialog between local  machine and cloud works correctly.

[john.koerner · Accepted solution]

Thanks for the update Roberto.

If everything is working as expected now, then there is no need to reinstall anything.

Thanks,