User changed name in Autodesk Profile - it did not change in Docs

User changed name in Autodesk Profile - it did not change in Docs

Renzo_van_Rijswijk
Advocate Advocate
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Message 1 of 5

User changed name in Autodesk Profile - it did not change in Docs

Renzo_van_Rijswijk
Advocate
Advocate

Hello,

One of my users did change his Autodesk Profile. His user name was incorrect, and therefore he changed it to the correct one. I can see the correct one in the user lists when I go to the Project Admin. 

However, when I go to Docs, I see the old name in the Modified By column.

I waited for 12 hours - perhaps the modification will change after 24 hours? 

But at this moment nothing has changed.

 

Gr. Renzo

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4 Replies
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Message 2 of 5

Luciane_Conceicao
Autodesk Support
Autodesk Support

Hi Renzo,

 

Did the user make changes in Docs after the name change or before?

If the user makes a change now in Docs, does it show the new or old name?

 

Cheers,

Luciane

 


Luciane Conceição Taylor
Product Support Specialist
Autodesk, Inc.



Please click the button "Accept Solution" if this suggestion resolves your issue.

Luciane Conceição Taylor
Product Support Specialist
Autodesk, Inc.

Please click the button "Accept Solution" if this suggestion resolves your issue.
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Message 3 of 5

Luciane_Conceicao
Autodesk Support
Autodesk Support

Hi Renzo,

 

Please let us know if you need further assistance with this issue.

 

Cheers,

Luciane

Luciane Conceição Taylor
Product Support Specialist
Autodesk, Inc.

Please click the button "Accept Solution" if this suggestion resolves your issue.
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Message 4 of 5

Renzo_van_Rijswijk
Advocate
Advocate

Hi, the user needs to modify something (property). I have not been able to let him do that. 

I will ask him. Gr Renzo

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Message 5 of 5

Luciane_Conceicao
Autodesk Support
Autodesk Support

Hi Renzo,

 

Has the user been able to make the needed change?

 

Please let us know if you need further assistance.

 

Cheers,

Luciane

Luciane Conceição Taylor
Product Support Specialist
Autodesk, Inc.

Please click the button "Accept Solution" if this suggestion resolves your issue.
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