PDF Upload

[Bnilath]

We have issues in PDF upload. Extraction takes long time to finish.Files are in Plan & file type is PDF.Please check and advise.

[Bnilath]

Extraction is finished by 12.20 PM.

[Bnilath]

It seems too slow. I have more than 1500 files to upload.

[klain.qin]

We have noticed that one of our dependent services is running slowly, which may result in a delay to document processing operations, including upload, copy, move and make current. We have identified the issue and are working to resolve this as quickly as possible. We apologise for any delay to these processes during this time.

[anil_mistry]

Hi @Bnilath,

i just want to let you know that development team is still investigation this issue and @klain.qin will give you an update as soon as he has more information.

Thank you and have a great day!

[Bnilath]

Hi,

We are still facing the same issue. Please advise.

Thanks,

Bujair 

[Bnilath]

Hi,

We are still facing the same issue. Please advise.

Thanks,

Bujair 

[Jason_Kai_Jiang]

Hi @Bnilath,

Thank you for reporting the problem. We are investigating it.

Best regards,

Jason Jiang

Autodesk BIM 360 Document Management team

[Bnilath]

FYI.

[Jason_Kai_Jiang]

Hi @Bnilath,

Based on the log, I would suggest to upload those failed PDF files again. 

Thanks and best regards,

Jason Jiang

Autodesk BIM 360 Document Management team

[Bnilath]

Hi jason,

Done. But no change in status.

[Jason_Kai_Jiang]

Hi @Bnilath,

Could you please share the pdf file by private message?

Thanks a lot,

Jason Jiang

Autodesk BIM 360 Document Management team

[Bnilath]

Hi Jason,

Please check your private mail.

Thanks, 

Bujair 

[Jason_Kai_Jiang]

Hi @Bnilath,

Thanks for sharing the files. I have uploaded the files into another project and cannot reproduce the issue now.

On the other hand, the engineering team has identified one server machine that caused the issue and the server is removed from server pool. The team is investigating how to automatically detect the issue and rerun the pdf extraction.

Thanks and best regards,

Jason Jiang

Autodesk BIM 360 Document Management team

[Bnilath]

Can you please update the status.

[Jason_Kai_Jiang]

Hi @Bnilath,

We are still investigating the issue.

Are you still able to reproduce it in new uploaded pdf files?

Thanks and best regards,

Jason Jiang

Autodesk BIM 360 Document Management team

[Jason_Kai_Jiang · Accepted solution]

Hi @Bnilath,

10 minutes ago the engineering team finally identified a clue that caused the extraction failure. I will contact you by private message to collect more information that can help us identify the root cause.

Thanks in advance,

Jason Jiang

Autodesk BIM 360 Document team

[Jason_Kai_Jiang]

Hi @Bnilath,

As I mentioned in the private message, please use this workaround: create new title-block template.

We will continue to investigate the root cause on the existing title-block templates.

Thanks and best regards,

Jason Jiang

Autodesk BIM 360 Document Management team

[Jason_Kai_Jiang]

Hi @Bnilath,

As I mentioned in the private message, we are working on a hotfix. Before the hotfix is released, please follow the guidelines:

1. Don't edit any title-block templates.
2. If the pdf upload always failed by using an existing title-block template, please try to create a new title-block template and do not edit it.

Thanks and best regards,

Jason Jiang

Autodesk BIM 360 Document Management team

[Bnilath]

Hi jason,

I can upload PDF files with new template. But there are no option to delete my unwanted title blocks.

We are facing some issues now.Please see the below snaps and advise. The drawings are not versioning properly.

GE-STR-SPD-0231 Rev 01 Commented copyUploaded successfully

The drawing number is same, but it is not versioning as V4

You have access to this folder.Please check and advise. 

Thanks,

Bujair