Desktop Connector Error: CLR exception - code e0434352

[gvanolst]

I frequently encounter this error. How can I resolve it?

Date/Time: 2023-05-24 10:08:37 +02:00
Application: DesktopConnector.Applications.Tray.exe
Error: CLR exception - code e0434352 (first/second chance not available)
Crashed Module Name: mscorlib.dll
Exception Address: 0x00007fff57c3536c
Exception Code: e0434352

[DJGinAZ]

Same here. I was excited to find my issue on the boards... but bummed there wasn't a solution. Did you figure somethgin out? I've uninstalled and reinstalled almost a dozen times now. 

[gvanolst]

No I didn't find any solution.

[DJGinAZ]

Bummer. I imagine you're not still dealing with this, but if you are, and if anyone else stumbles on this, I found this solution which worked for me. I missed the Note section below the restart and reinstall steps so I had to go through it twice to delete the last two regedits at the bottom of the post. After that, it finally worked. 

How to perform a clean uninstall of Autodesk Desktop Connector 

[Phil.Semanek2]

I am still getting this ERROR...Crashed Module Name: mscorlib.dll  Anyone even getting a whiff of a workaround or solution for this? Thanks for your time and any help in this regard...and Yes...I have uninstalled and reinstalled and performed a Reset of Desktop Connector and still get at least one crash a week!

Sincerely,

Phil "PJ" Semanek

[DJGinAZ]

Did you follow all of the steps in the link above, especially the last two regedits in the Note section, before restarting and reinstalling?

[Phil.Semanek2]

Hi Deeus...

You wouldn't happen to have the "Down and Dirty Quickie" Solution would you????! LOL

THIS...looks like the long "Drawn Out" version...

Solution: To perform a clean uninstall:

1. Close all Autodesk software (such as AutoCAD, Civil 3D, Revit, etc.)
2. In the Taskbar > System Tray, right-click Desktop Connector > click Exit
3. Go to Control Panel\All Control Panel Items\Programs and Features and Uninstall the application.
   • Note: Alternatively use the Microsoft Uninstall Troubleshooter to uninstall the application and fix corrupted registry keys. If Desktop Connector is not listed in Microsoft Uninstall Troubleshooter. Select "Not Listed" in the tool, and use the following GUID code to force a cleanup (GUID code is unique for each version):
     • v16.4.0.2062: {C99E6DD4-363C-378C-BC95-B5A24B893D54}
     • v16.3.0.2035: {035A2621-35F0-4355-958A-FB30E458192D}
     • v16.2.1.2016: {F46062D0-D6AD-412B-A0E6-CEEA44BA105C}
     • v16.2.0.2007: {658D6069-5A3A-4367-9F62-8E9A18C89A90}
     • v16.1.1.1950: {6F0FA931-6F78-4F76-B948-24AB67D0D371}
     • v16.0.0.1902: {902F452E-36D0-4D90-9F6A-777C8A1621C0}
     • v.15.8.0.1827: {14FB458F-D4E6-4C7E-ACB5-24C9D2FFD85F}
     • v.16.0.0.1902: {902F452E-36D0-4D90-9F6A-777C8A1621C0}
     • v.16.1.1.1950: {6F0FA931-6F78-4F76-B948-24AB67D0D371}
     • v.16.2.0.2007: {658D6069-5A3A-4367-9F62-8E9A18C89A90}
     • v.16.2.1.2016: {F46062D0-D6AD-412B-A0E6-CEEA44BA105C}
4. Delete the following folders (to quickly navigate to your user profile folder type %userprofile% in file explorer address bar):
   • C:\Users\<USERNAME>\AppData\Local\Autodesk\Desktop Connector
   • C:\Users\<USERNAME>\AppData\Local\Autodesk\Web Services\DesktopConnector
   • C:\Program Files\Autodesk\Desktop Connector
   • C:\ProgramData\Autodesk\Desktop Connector
5. Delete the local Desktop Connector workspace, the default workspace locations are:
   • For Desktop Connector v16.x, delete:
     • C:\Users\<USERNAME>\DC
   • For Desktop Connector v15.x, delete:
     • C:\Users\<USERNAME>\ACCDocs
     • C:\Users\<USERNAME>\Fusion
     • C:\Users\<USERNAME>\ADrive
   • Note: delete all workspaces when migrating from DC15.x to 16.x
6. Open the Windows Registry Editor (REGEDIT)
7. Delete the following registry keys:
   • HKEY_CURRENT_USER\SOFTWARE\Autodesk\Autodesk Desktop Connector
   • HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\Desktop Connector
8. Restart the computer before reinstalling the application.
9. Reinstall Desktop Connector. The download link can be found here: Desktop Connector Release Notes

Thanks, I will give the above a try and report back...

PJ

[DJGinAZ]

I mean... if it's the only solution.... then there is no "down and dirty" one. And yes, it is drawn out and a PITA

PS. You didn't include this section in your copy+paste. Which... unless you want to do the above twice like I did... is the key part. It should be included in Step 7

Note:
For Desktop Connector 16.x; if Autodesk Docs is not removed from Windows File Explorer, delete the following additional registry keys:

• HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\... (find and delete the key indicating Desktop Connector)
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SyncRootManager\DesktopConnector...

[Phil.Semanek2]

Hey DeeusJayus,

I am still getting this " Crashed Module Name: mscorlib.dll "...Is it possible this .DLL file needs to be either Registered or updated to a newer version...The version I have in Windows 10 Pro is:

Well, as you can see from the screen capture...I have a Whole Lotta versions of this .DLL file...

So...has anyone else tried SEVERAL TIMES the "Clean Uninstall of Autodesk Desktop Connector aka ADC" and you keep getting this .DLL crashing? I believe I may have to escalate this to Autodesk Support.

Thanks everyone for any help in this regard!

Regards,

PJ Semanek

[DJGinAZ]

I'm not sure Phil. I can only say that workflow worked for me only after deleting the registry keys in the "NOTE" sections, then reinstalling the DC. If you're C3D has all the latest updates applied, and there hasn't been some Admin privilege roadblock, then reaching out to Support may be a good idea. You could also try uninstalling and reinstalling C3D to see if it will repair the .dll.

[bjoern_teutriene]

Thanks! Following the instructions of @Phil.Semanek2 and @DJGinAZ let it install finally and and me happy. 🙂

[cristinaj78375]

I'm having this same problem. Any newer solution?

[juanVSM59]

same problem here, cannot even open the file. Anything new?