Cancelling the upload for over 2 days now

[Anonymous]

Hi there,

Me and a team member of mine are extensively trying the BIM360 platform for construction company in UAE, and we are about to sign a contract with Autodesk for the first batch of licenses.

However, a team member reported an upload of a 325 page PDF set of drawings being uploaded / processed for a very long time - I guess over a day or so. Then a couple of days ago he tried to cancel this and even cancellation takes over 2-3 days now and it does not allow him to initiate new uploads. 

Account User name: SandeepMB 

Admin: Arsen Safaryan

Company: ALEC

Product BIM360 Docs - trial project (my project) changed the title

Please, see attached the spooling screenshot.

We can not tolerate such downtimes on live projects and this kind of will impact on our decision, cause at the moment we use Aconex and it is very much stable in at least upload/download related transacations. 

[Anonymous]

If there is any recommended file sizes, page counts or any other constraints / best practices that we need to follow in order to have smooth processes just let us know from now, do not advertise the products as if there is no limit on file size and page count and anything like that if at the end of the day it is not going to make it. 

I am not being very critical, all I am suggesting here is let's all put our "bad experiences" into a bucket and figure out a list of recommended do's and don't-s in order to avoid time waste and redundancy.

Thanks

[Jason_Kai_Jiang]

Hi asafaryan,

Sorry to hear that you have encountered these processing issue and cancelling issue.

1. The processing issue is resolved and deployed last Friday. Could you please try to upload another large PDF file?
   
2. The development team is investigating the cancelling issue. We will keep you update.

Thanks and best regards,

Jason Jiang

BIM 360 Docs team

[anil_mistry]

Hi @Anonymous,

I'm just checking in to see if you need more help with processing issue. Did the suggestion that @Jason_Kai_Jiang provided work for you?

Also, as @Jason_Kai_Jiang mention his post saying that development team is investing cancelling issue and he will give you an update soon. 

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[Anonymous]

it still is spooling in the publish log. what we discovered today, is that when a Contractor's Document Manager is uploading a drawing and Sub-Contractor has access to that folder he can actually modify Main Contractor's publishing settings. Publish log reveals to much and does not take into consideration different roles and especially different companies. This just won't work for us. It is a huge bug in the system. Morover, anyone can click on the x buttion next to a line item in the publish log and delete that item, as if it never happened.

[Jason_Kai_Jiang · Accepted solution]

Hi asafaryan,

• "it still is spooling in the publish log."

The fix solution for stopping the existing hung cancelling jobs is under testing. We will deploy it very soon.

Note: The new upload jobs after last Friday's deployment should not experience the similar "cancelling hung" issue any more.

• "what we discovered today, is that when a Contractor's Document Manager is uploading a drawing and Sub-Contractor has access to that folder he can actually modify Main Contractor's publishing settings. Publish log reveals to much and does not take into consideration different roles and especially different companies. This just won't work for us. It is a huge bug in the system."

If you would like to constrain the permission on publishing setting, please try the option: Assign the Sub-Contractor the "View-only" permission of a folder. Then the Sub-Contractor users can't upload any documents into the folder, but they can view Publish log without any actions available on the Publish log GUI, such as review upload jobs. However currently the viewer only users can cancel other users' failed upload jobs. We will investigate your request asap.

• "Morover, anyone can click on the x buttion next to a line item in the publish log and delete that item, as if it never happened."

Could you please clarify your requirement? For example, would you like to only the initiator of upload job is able to cancel the upload job? Or would you like only record the cancel operation on activity log?

Thanks and best regards,

Jason Jiang

BIM 360 Docs team

[Anonymous · Accepted solution]

Hi Jason, 

All asnwers are satisfactory. 

I think you are right, the publish log items must be hardcoded so that no-one can delete a log item. With regards, to canceling/deleting a publish log item it is best to leave that option only to the user who initiated the upload, restricting anyone else to cancel or delete what I have started. Also, I absolutely agree that a record on the activitily log be kept even for deleted or cancelled publishing logs. 

[anil_mistry]

Hi @Anonymous,

I am glade to hear that @Jason_Kai_Jiang was able to answer your questions. Please, click Accept as Solution if you are satisfying with @Jason_Kai_Jiang's answers. 

Thank you and have a great day!

[Anonymous]

Hi Anil, 

It is not a solution though, solution is when it is implemented on the platform. Cheers! I am gonna accept it anyway 🙂

[Jason_Kai_Jiang]

Hi asafaryan,

The fix solution for existing "cancelling hung" has been deployed to BIM 360 Docs production environment. Could you please take a look the cancelling job again?

Thanks and best regards,

Jason Jiang

BIM 360 Docs team

[Anonymous]

Unfortunately our trial site for the trial project was automatically taken down. We will get the licenses in the coming few days. Now when I am trying to log in it takes me to another fresh trial which doesn't seem to make sense with all the notion of "free for one project" . Seems that it is not free but it is free to try for 30 days

[Jason_Kai_Jiang]

Hi asafaryan,

When a BIM 360 Docs trial expires the user should still have access but certain paid features are no longer available. Could you please share your trial account information with me by private message? We will investigate it.

Thanks and best regards,

Jason Jiang

BIM 360 Docs team

[Anonymous]

The problem with "Assign the Sub-Contractor the "View-only"" is they then can only create private markups. I think the permissions for viewers need to be reviewed in this respect. What is the point of a Viewer creating markups if only they can ever see them?

[Jason_Kai_Jiang]

Hi @Anonymous,

Could you please describe the your ideal scenario when sub-contractor is invited to a folder?

For example,

• Sub-contractors are able to upload their own documents.
• Sub-contractors can view other user uploaded documents in the same folder.
• Sub-contractors can not cancel other users' uploading jobs.
• Sub-contractors can create private and published markups.

Thanks and best regards,

Jason Jiang

Autodesk BIM360 Document Management team