BIM 360 files greyed out/cant open in Revit 2020

[toneillC6YCH]

Hi all,

Our model files on BIM 360 are showing as 'greyed' out and cant be accessed through revit. Any idea why this might be? See image!

The files are hosted on another firms platform & I have been given access to this (I can get onto their project portal & see/download the files). I also have made sure to assign myself one of our BIM 360 Design seats we purchased. 

As a side note, there is another staff member in my office who I set up & she has full access to the models.

Thanks!

[múinteoir]

Do you know what permissions you have being granted to these files?

[Anonymous]

Hi toneillC6YCH,

Make sure the project Administrator has given you permissions to edit the files in the teams area of the portal.

This changed happened recently to the way teams and permissions work with BIM 360 and has caused a few access issues

 Hope this clarifies 

[renata.demuro · Accepted solution]

Hi @toneillC6YCH, 

Thanks for your post! Assuming that appropriate folder permissions have been assigned, this issue is likely due to a lack of BIM 360 Design entitlements. Check out: Workshared cloud model grayed out in BIM 360 section on Revit home. 

If this answers your question, please click the "Accept Solution" button so others may benefit from your post. If not, I'm here and happy to answer any questions. Thanks! 

[Kev_D]

This has happened to us in the last couple of days. Some users were seeing the greyed out files when trying to access them from Revit. Last week all users were able to access the files. The issue was that we had some users on Classic User Management, and some were added under the new 'By Product' system. I went to double check this and seen that the BIM 360 Design assignment was removed from Classic User Management, so I had to add those users under the new system by using the 'By Products' section in the new User Interface for assigning licenses. This fixed the issue for my team anyway. 

[r.waandersEF3FP]

Thanks, solved the problem.