BIM 360 Android Login

[umit.balaban]

Hi

We are trying to login our Docs page with our Android Phone (Samsung) But I am getting error as attached. I checked below link but I could not find Disable Services.

https://knowledge.autodesk.com/support/bim-360-docs/troubleshooting/caas/sfdcarticles/sfdcarticles/B...

UmitB 

[Luciane_Conceicao]

Hi Umit,

Thanks for posting your question in this forum.

Are you able to access BIM 360 Docs via web? If you can do this then you should be able to log into the app.

Here are the two possible links: 

US server: https://docs.b360.autodesk.com/

European server: http://bim360docs.eu.autodesk.com/

Do you know if your account is hosted in US or European server? This is easy to find: log into your project and check if there is an "eu" in the web address of your project: https://docs.b360.eu.autodesk.com ...

Make sure you are selecting the correct server in the start page of the app, before you log in. Use the back button of your tablet if necessary.

I hope this helps.

Cheers,

Luciane

Luciane Conceição
Product Support Specialist
Autodesk, Inc.

Please click the button "Accept as Solution" if this suggestion resolves your issue.

[anil_mistry]

Hi @umit.balaban,

I'm just checking in to see if you need more help with this. Did the suggestion that @Luciane_Conceicao provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Thank you and have a great day!

[umit.balaban]

Hi Luciane,

We can login from web browser. But with samsung phone app we can not. Also we can login with Iphone. 

UmitB

[Luciane_Conceicao · Accepted solution]

Hi Umit,

In this case I suggest reinstalling the BIM 360 app on the phone to see if it helps.

Also, make sure you are logging into the correct server, click the back button on the phone to see the option to choose US or EU server.

Please let us know if the issue persists.

Cheers,

Luciane

[anil_mistry]

Hi @umit.balaban,

I'm just checking in to see if you need more help with this. Did the suggestion that @luciane.conceicao provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Thank you and have a great day!

[umit.balaban]

Thanks for your answer Luciane. Sometimes the solution is simple 🙂

---

---

@Luciane_Conceicao wrote:

Hi Umit,

In this case I suggest reinstalling the BIM 360 app on the phone to see if it helps.

Also, make sure you are logging into the correct server, click the back button on the phone to see the option to choose US or EU server.

Please let us know if the issue persists.

Cheers,

Luciane

---

[dave.gibbs.COLEGroup]

@Luciane_Conceicao @anil_mistry 

Hope you are both well.

I am also experiencing issues with logging into the BIM360 android application. 

Please see below link to my post to the community, hope you are able to assist me based on the information I have provided there.

Additionally after being pointed to this post I have tried both data centers and have also removed and fresh installed the application with the same issue.

https://forums.autodesk.com/t5/bim-360-support/android-app-sign-in-issues/m-p/10153896#M16284

Thanks in advance.