Activate account C4R to BIM 360 Design does not work

[info]

Hello Support (CaseNo:14192676)

We did get de activation mail voor bim360 Design, but we can not select BIM360  design, we only can only get  a Trial (bim 360 docs) active. (The license looks good but even that short-cut will not work)

Please Help, de Support (CaseNo:14192676) is not very fast... 

(Why is there no help in Dutch, Phone/mail ... is not very costumer Friendly) 

Greetings,

Julius Wagenaar 

WPR technical support 

(+31) 341-495004

Hi J.E. WAGENAAR, As of April 9, 2018, Collaboration for Revit will be repackaged and rebranded as BIM360® Design. You can continue to use your current Collaboration for Revit and BIM 360Team subscription—and enjoy uninterrupted access to your services and projects—for as long as you renew. Why is this happening? Autodesk is converging its AEC project delivery and construction management solutions into one cloud platform: BIM 360. As a valued Collaboration for Revit subscriber, starting today, you will have access to our next-generation Collaboration for Revit product called BIM 360 Design, on the new BIM 360 platform. What is BIM 360 Design? BIM 360 Design is a cloud worksharing, design collaboration, and data management product built for distributed and multidisciplinary teams on the new BIM 360 platform. You can co-author Revit models the same way you have in Collaboration for Revit, and access data management and collaboration functionality like 2D & 3D viewer and markup tool accessible via web, phone, and tablet. You can also use additional features like: Access controls by user, role, or company, and file- and folder-based permissions Issue management Tracking and deliverable coordination  Change visualization, and Unlimited storage.  For more information on BIM 360 Design and what this means for you, please read the FAQ. Give your team access to BIM 360 Design now  Because you are the Contract Manager, click the link below to activate your team’s account. You’ll need your contract number associated with your Collaboration for Revit subscription to activate, which is available in your Autodesk Account.

[markus_briglmeir]

Could you please send your account ID (on direct message here, or via [email protected])?

You can find it here:

Account ID.png

[anil_mistry]

Hi @info,

I’m just following up to see if you were able to gather the information @markus_briglmeir had previously requested to assist him in troubleshoot your issue.

Thank you and have a great day!

[info]

Hello Anil,

I have send now the ID of the account as asked. 

I hope Markus can help me with the account. 

Greetings,

Julius Wagenaar

[markus_briglmeir]

Hey Juius, 

Yes, work in progress. 

Best, 

Markus

[anil_mistry]

Hi @info,

Thank you for sharing requested information. Would you be able to let me know if you have subscription for BIM 360 Design? Development team saying that currently your account is trial account based on your account ID.

Thank you and have a great day!

[info]

I have a Bim360 design sub. And my account is on trail (Docs) That is the indeed the problem

[anil_mistry]

Hi @info,

Thank you for your reply. Let me reach out to development team again and will give you an update soon.

Thank you and have a great day!

[anil_mistry]

Hi @info,

I just want to let you know that I am still waiting for an update from development team on this. I will give you an update as soon as possible.

Thank you and have a great day!

[anil_mistry]

Hi @info,

I just got an update from development team saying that Design Collaboration is turned on for your account please verify and let me know if you are still seeing same behavior.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[info · Accepted solution]

Hello Anil,

Yes the BIM 360 Design option is working thanks.
Today was only a problem with collabaration,
So I was not sure if it worked.

Greetings,

Julius Wagenaar

[anil_mistry · Accepted solution]

Hi @info,

Thank you for your reply and I am glad to hear that the issue is now resolved. Please let me know if you have any other questions or concerns. 

Thank you and have a great day!