ACC and Desktop Connector are a joke

[robertas_suminskas2]

In the past, I had used other cloud services like ProCore and Fieldwire. I never had an issue seeing information on Desktop PCs and platforms.

1. ACC Docs and Desktop Connector don't sync. If I upload to the Cloud using the Cloud when I see it on the Cloud but not on the PC and vice versa.

2. It makes duplication, which I didn't duplicate

3. It says the file is locked but actually doesn't show what is locked on ACC Docs. There is no way to unlock it, and you can't save it to the Cloud.

I am only using ACC Doc, and I am the admin. I work mostly with Revit and Fusion and sometimes with AutoCAD.

The point is. The Desktop Connector should be the number 1 priority because it is a bridge between the Cloud and the desktop PC if the desktop connector fails when the Cloud fails.

I tried to communicate with support, but the way they approached it was a complete waste of time for customers with emails. Instead, they connect remotely, see with their own eyes, and decide. I am sorry, but the support team is unprofessional, and they are circling around instead of helping to find a solution.

The customer support team thinks that we don't have jobs, we are testers for the Autodesk Developer department, and that project setup is an optional part of the construction. The customer support team don't value customer time.

This is a problem with the Cloud and Desktop Connector support team.

Revit support team engages with customers directly and solves and looks at problems using a remote desktop. It saves a lot of time because they are cracking on the go.

Kind regards,

Robertas

[StevetCCUGK]

I regret to inform you as of April 23, 2026 ACC and Desktop Connector still have all of these problems. If my coworker saves a fill to ACC, I cannot see or access it. When I save a file to ACC, my coworker cannot see or access it. 

There are so many false error error notices. Repeatedly will not move or copy a file claiming it already exists there when it doesn't. It also won't open files claiming there is another file of the same name. 

Yes, we have updated and are using the most current and still useless version of ACC Desktop Connector.

If you're on the fence about selecting ACC for your enterprise, think twice. It continues to be a frustrating and wasteful experience. Autodesk should have kept to what they know because ACC isn't it.

[dbutts7]

What permissions do you have assigned to the folder where you are sharing files? Can you share an image of these settings from a web browser?

thanks - David B.

[Cadguru42]

I've been informed from an Autodesk employee that Dynamo does not support using Desktop Connector. So that means that Dynamo does not support Civil 3D nor AutoCAD or any other product that relies on Desktop Connector to access Forma/ACC/BIM360. This supposedly has to do with how Desktop Connector is built. For anyone who uses Dynamo this is a major admission and is borderline criminal with how Autodesk markets Forma/ACC/BIM360. 

As for the constant crashing, DC 17.1.0.16 has fixed the crashing when Windows went to sleep. It was always an Autodesk programming issue. 

C3D 2026.2 (and supposedly C3D 2027) have broken sheet sets on Forma/ACC. Just opening a C3d drawing that has view frames or an XREF that contains view frames will cause Forma/ACC to lock the DST and even write to the file, all without having the sheet set manager open!

[Ryan_GormanKT36T]

Hmm, whether it's fair/logical/criminal or not I won't weigh-in on :). BUT "not supporting" is not always the same as "it doesn't work".

For example Autodesk no longer supports Revit 23-How long will Revit 2023 be supported by Autodesk but we use it successfully everyday.

Checkout this article, and see if it helps: Connecting Dynamo Graphs and Packages to Your Users With Desktop Connector - Dynamo BIM

[dbutts7]

I'm interested to that after two years of monitoring this case, why hasn't anyone to have the common courtesy to either reply with a response to a question for specific information? This is a volunteer forum where I'm genuinely trying to help. We have over 6000 ACC users that don't or rarely encounter these issues.

[Cadguru42]

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@Ryan_GormanKT36T wrote:

Hmm, whether it's fair/logical/criminal or not I won't weigh-in on :). BUT "not supporting" is not always the same as "it doesn't work".

For example Autodesk no longer supports Revit 23-How long will Revit 2023 be supported by Autodesk but we use it successfully everyday.

Checkout this article, and see if it helps: Connecting Dynamo Graphs and Packages to Your Users With Desktop Connector - Dynamo BIM

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https://forum.dynamobim.com/t/dynamo-data-exporttoexcel-problems/97636/15

This is where I found out that Dynamo doesn't support Desktop Connector, yet there is conflicting information about this. In my case, I was trying to write to an Excel file on ACC/Forma using Dynamo and was told directly from an Autodesk employee that it's not supported. Specifically, Dynamo doesn't support writing to files that use Desktop Connector. This is despite Autodesk claiming that Dynamo supports ACC/Forma but NOT Desktop Connector and even has articles about how to use Dynamo with Desktop Connector as you provided.

In short, Autodesk has confused everyone on what is supported and what's not. 

[Ryan_GormanKT36T]

David, I can't remember how I stumbled onto this thread the other day, but I read through 2 years of you patiently trying to offer help, like a lifeguard holding out a floatation device while the person in distress keeps kicking, splashing and refuses to grab-on, lol! 

[Ryan_GormanKT36T]

@Cadguru42, 

Oh I see. Sorry I thought maybe there was an answer for you in there. 

Autodesk has so many layers to their products, I share your frustration with understanding what works with what.

I'm not a Dynamo user so I'm afraid I have nothing to offer you. But I do find it surprising that the dynamo script can't read/write to the local copy of the file. 

[Cadguru42]

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@Ryan_GormanKT36T wrote:

@Cadguru42, 

Oh I see. Sorry I thought maybe there was an answer for you in there. 

Autodesk has so many layers to their products, I share your frustration with understanding what works with what.

I'm not a Dynamo user so I'm afraid I have nothing to offer you. But I do find it surprising that the dynamo script can't read/write to the local copy of the file. 

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I don't think that Autodesk employee knows how Desktop Connector works, though. He claims the local cache folder isn't a real folder and is just pointing to somewhere else as a virtual drive. Even though that's how AutoCAD, its toolsets, InfraWorks and C3d works with Forma/ACC/BIM360 is through Desktop Connector's local cached folder. He claims Dynamo graphs can be stored and shared on Forma/ACC, but it's not supported to write to Desktop Connector's cached folders.

TL:DR
Autodesk claims Dynamo doesn't support Desktop Connector.