Hi @USJM05000,
You are absolutely right - the feature does not have the best experience and isn't as you or I would expect, especially when creating multiple sub folders. I think where our support team were coming from is that the feature has always worked this way (to my knowledge), and isn't therefore a regression (a bug introduced following a change) - this therefore goes into triage and is weighed along with other identified problems, and unfortunately this falls onto the low priority list which is unlikely to have resources assigned.
As you may know, Glue was an acquisition, and since then many features and embedded technology have been enhanced and upgraded - this I'm afraid is one area that hasn't received such an update.
Whilst we continue to build out Model Coordination alongside Document Management - these will effectively form the next-generation of Glue, and these are being designed and implemented from scratch (both front and back end), and incorporate feedback we've received from Glue - we prioritize high priority bug fixes, security and system maintenance to ensure the classic products continue to perform as they do. Whilst this likely isn't the answer you were looking for, I do hope it helps explain where we're coming from. User efficiency is important to us, and I assure you we are thinking about this as we build out Model Coordination, where we are trying to automate more tasks, for example clash identification, and make simpler interfaces, whilst retaining the power associated with, say Navisworks. We have a little way to go until first [non Preview] release, but we hope to have this ready for you soon to start benefiting from.
Best regards,
Paul
Paul Walker
Sr. Product Manager