Single Sign-On Error BIM 360 Field

[Anonymous]

When selecting 'Contact Support' in BIM 360 Field, the page that opens is a Single Sign-On Error.  See attached photo.

[patrick.beattie]

Hi @Anonymous

Thank you for posting to the BIM 360 Field forum.  Are you able to access your Support Portal if you login through your Autodesk Account.  See below:

1. Login with your Autodesk ID to manage.autodesk.com
2. Click on the "Support" drop-down link
3. Click "View my support cases"

Let us know if you are able to access your Support Portal following those directions.  If not, please try clearing the Browser's cache and login again.

Let us know if you have any questions or comments.

Best regards,

[Anonymous]

Thank you for responding Patrick. 

I can access Contact Support through the link you included in step #1.  However, under the Support drop down, there is no option for "View my support cases."  Not sure if this is because I have not created a ticket for this item.

Also, I am still getting the Single Sign-On Error if I try to Contact Support through BIM 360 Field.

Hope this helps.

[patrick.beattie]

Hi Jeff,

I just sent you a private message.  Please try accessing the Support Portal again through Field after the change that was made.  If the issue still continues we can escalate this post to a Support Case and we will work to bring this to resolution.

Please let me know if you have an questions or comments.

Best regards,

[patrick.beattie · Accepted solution]

Hi Jeff,

I just wanted to follow up with regards to this issue.  We were able to get this resolved by making a change on our end to make sure you were associated correctly in our system.

As you mentioned, you now have access to the portal through BIM 360 Field Contact Support.  

If you consider this post resolved, please choose Accept as Solution. Let me know if you have any additional questions or comments.

Best regards,

[Anonymous]

I am having the same issue. I followed the direction in the post and nothing. where do i find th single sign on settings?

[patrick.beattie]

Hi @Anonymous,

The Single Sign-on error is something we will need to take a look at on our end.  I'm going to reach out to you directly to get this started.

Also, are you able to access the Support Portal from your manage.autodesk.com account and then clicking on View my support cases?

Let me know if you have any questions and I will be reaching out to you shortly to help with the Single Sign-on error through BIM 360 Field.

Best regards,

[Anonymous]

I did try that. I clicked on the drop down and it does not have the option for viewing support cases.

[patrick.beattie]

Hi Larry,

Thank you for confirming.  I've reached out to my colleagues to take a look at your account on our end. 

I will follow up with you as soon as I get an update.  Let us know if you have any additional questions or comments.

Best regards,

[patrick.beattie]

Hi @Anonymous,

I just wanted to follow up to your forum post.  I wanted to update this thread that we were able to get this resolved for you.

Thank you for reaching out and have a great day.

Best regards,