We have been using the Forge Document API for BIM 360 for the past 3 years to upload large amounts of data and while after the direct upload to S3 update things improved we are still seeing inexplainable errors here and there.
One error in particular is really bad as it is preventing us from uploading anything to our clients:
{
"statusCode": 500,
"statusMessage": "Internal Server Error",
"responseBody": {
"developerMessage": "Locale failed to return region with error code 403",
"moreInfo": "https://forge.autodesk.com/en/docs/oauth/v2/developers_guide/error_handling/",
"errorCode": "500"
}
}
This happens on the create folder https://developer.api.autodesk.com/data/v1/projects/b.[UUID]/folders endpoint.
The really strange thing about this error is that it happens randomly, from what I can tell, and when it happens it may get stuck for days.
I'm giving you an example: we are uploading numerous 'jobs' in that given day, the workflow is to first create a folder in the client's BIM 360 folder and then upload around 40 files in it, that works great until all of a sudden a job starts receiving the above error on create folder. Retrying it does not help as we are stuck with that error. Usually what we do is wait a couple of days and hope that it will get unstuck, and in fact a job that was failing with that same error numerous times, on the day after it may succeed without issues, and without changing anything on our side or on the client's side.
Right now it just got stuck for a client folder that I still have 40 jobs pending to sync and there is nothing I can do about it to unstuck it.
