360 Field - Issue update - Unauthorized

[mnelson-disney]

When accessing the endpoint: "POST /fieldapi/issues/v1/update"

(https://bim360field.autodesk.com/apidoc/index.html#issues_api_method_12)

using a conformant JSON payload (seen below)

{
  "ticket": "<TICKET>",
  "project_id": "<PROJECT_ID>",
  "issues": [
    {
      "id": "<ISSUE ID>",
      "fields": [
        {
          "id": "f--status",
          "value": "Open"
        }
      ]
    }
  ]
}

The response waivers between a 500 and a 401 HTTP status code.

I have confirmed my Ticket is value on other endpoints, and that I am an Admin on the project as well as I am an account admin...

Pleae help me to know what is going on here....

[mnelson-disney]

When accessing the endpoint: "POST /fieldapi/issues/v1/update"

(https://bim360field.autodesk.com/apidoc/index.html#issues_api_method_12)

using a conformant JSON payload (seen below)

{
  "ticket": "<TICKET>",
  "project_id": "<PROJECT_ID>",
  "issues": [
    {
      "id": "<ISSUE ID>",
      "fields": [
        {
          "id": "f--status",
          "value": "Open"
        }
      ]
    }
  ]
}

The response waivers between a 500 and a 401 HTTP status code.

I have confirmed my Ticket is value on other endpoints, and that I am an Admin on the project as well as I am an account admin...

Pleae help me to know what is going on here....

[mikako_harada]

Hi Matt, 

I tested it myself. It works for me.  So at least that means the API itself is functioning. 

Here is a few tips for trableshooting. 

https://fieldofviewblog.wordpress.com/2016/09/13/troubleshooting-tips-making-rest-calls/

For example, using postman, input data looks like this: 

where, issues value is like:

[{"id":"012ddddd-dddd-44ed-9fa2-ff7b840ddddd","fields":[{"id":"f--description","name":"Description","display_type":"textarea","value":"My issue API"}]}]

if you click on a "Code" button, you will be presented with a choice of programming language, and gives you a code snippet as well. 

I hope this helps. 

[mikako_harada]

Hi Matt, 

I tested it myself. It works for me.  So at least that means the API itself is functioning. 

Here is a few tips for trableshooting. 

https://fieldofviewblog.wordpress.com/2016/09/13/troubleshooting-tips-making-rest-calls/

For example, using postman, input data looks like this: 

where, issues value is like:

[{"id":"012ddddd-dddd-44ed-9fa2-ff7b840ddddd","fields":[{"id":"f--description","name":"Description","display_type":"textarea","value":"My issue API"}]}]

if you click on a "Code" button, you will be presented with a choice of programming language, and gives you a code snippet as well. 

I hope this helps.