We are thrilled to announce the migration and launch of the Customer Value Hub on Autodesk.com and in doing so we have added a new section for Tech Admins. This exciting move will bring increased visibility and accessibility to our helpful resources, fostering a stronger connection between our customers and the solutions they rely on.
What is the Autodesk Customer Value Hub?
The Customer Value Hub is a cross-industry destination designed to address and encourage feedback from our customers. Through their valuable insights, we have learned that customers often face frustrations with price increases/license transitions, lack awareness concerning Autodesk's business models, administrative features, product developments, and future enhancements, as well as lacking confidence in our ability to innovate and execute on our future vision.
The Customer Value Hub was created to tackle these perceptions head on. It is a platform to boost customer awareness of our commitment to listening and delivering continuous value through our industry-leading solutions. The hub aims to provide clarity on the choices customers have when purchasing and administering our solutions. It also helps to build awareness of product enhancement timelines and investments, and addresses key concerns related to low NPS customer survey results that could lead to negative customer sentiment.
Moreover, the Customer Value Hub offers the ability for customers to provide product feedback and engage with community resources, creating a space for collaboration and sharing of best practices. We also aim to humanize our company through personal statements and videos featuring the employees behind our products, further strengthening the bond between our customers and the dedicated professionals working to deliver exceptional solutions.
Key benefits of the migration to Autodesk.com:
- Enhanced visibility: By bringing customer value to the forefront of Autodesk.com, we are ensuring that all customers have immediate visibility and easy access to the valuable resources available to them.
- Simplified navigation: With a unified platform, customers can easily find and effortlessly explore a wide range of content to make the most of their Autodesk solutions.
- Comprehensive resource library: The hub will offer an extensive library of content, including enhancement timelines, roadmaps, customer feedback, and learning resources, enabling customers to stay informed and empowered as they make key decisions at every step of their journey.
With the migration of the Customer Value Hub to Autodesk.com, we are confident this will not only amplify our commitment to customer success, but also demonstrate our dedication to providing exceptional support throughout the entire customer journey. By consolidating our resources, knowledge, and expertise into a centralized destination, we are providing our customers with the tools they need to innovate, drive efficiency, and achieve their goals.
We would love for you to look at the new page and explore the key components such as the enhancement timeline and roadmap. Check out the new site here.
Feel free to offer us any insight and feedback.
Jonathan Hand
Technical Marketing Manager | Construction
