"The service is experiencing some problem. Please try again later".

[spmaia]

Hello,

I'm trying generate an analysis of a Revit model. But I received the same answer for few days: "The service is experiencing some problem. Please try again later".

The problem is that, I've tried to do the same with the model provided by the Whole Building Energy Analysis with Revit Course ("HealthCenter-PraticeModel") and the analysis ocurrs easily.

I have an student license and this analysis is quite important to my finish work at college.  Does anyone can help me?

 

[lorenzo_bianchi]

I have the same problem, have you at least, find a solution?

[mstein7484 · Accepted solution]

Hello,

There were some account access problems that were fixed in Revit 2017.1. However the old Energy Analysis feature is no longer available in that version. We have replaced it with a feature called Insight, which is a new way of performing energy analysis.

If you need to use the Energy Analysis feature in an older version of Revit you can use this public account to finish your certificate/assignment. Please delete your project after you are done.

User ID: mrah 
Password: Student01

Here is more information about Insight. 

Insight Overview

Insight (Sign in / Demo)

Insight Blog

 Getting started with Insight

Insight FAQs

Insight Workflow Videos

How To's: Building Performance Analysis & Optimization in Revit and FormIt Pro Using Insight

Let us know if you have more questions on this topic, otherwise please accept as a solution so that others can benefit from this information.

Regards,

[elena.vangeli]

Hi! I have the same problem on Revit 2018 using Insight 360. The message is The same above when I click Generate Insight. 

I have a student license running.

Can you help me, please?

[lorenzo_bianchi]

Try to check the location, it don't must be a coordinate numbers but it has to be a specificate location (city name).

Insight work using the nearnest meteo station between the city; it's not important use the specificate coordination.

After modificate this thing, my project work well

[elena.vangeli]

It works now! it was such a little thing to modify, but so important.

Now my model is on my Insight.

Thank you so so much.

[Anonymous]

How to modify?

[feganludrick]

salut 

il faut que juste tu sélectionne l'une des "station météo" qui seront proposé à coté de là où tu a implanter ton BIM (construction),  sur la carte géographique.

veuillez me corriger si je me suis tromper. Mais sa à fonctionner pour moi.

merci, cordialement

[Anonymous]

Hello
Try this: Select the location icon in the Insight panel, enter a street address (or town) instead of the latitude and longitude coordinates of the location. YOu can move the pin on the map if you wish. Then and then select a weather station from the dropdown list to the left of the map. It will choose one by default, but you made wish to choose a different one.

This might resolve the problem you are experiencing.

Please click the "Accept as Solution" button if this solves your issue or answers your question so that others may also benefit from the information.

[Anonymous]

Your solution worked for me perfectly. Thank you very much!

[Anonymous]

Muito obrigada! 

---

@Anonymous wrote:

Hello
Try this: Select the location icon in the Insight panel, enter a street address (or town) instead of the latitude and longitude coordinates of the location. YOu can move the pin on the map if you wish. Then and then select a weather station from the dropdown list to the left of the map. It will choose one by default, but you made wish to choose a different one.

This might resolve the problem you are experiencing.

Please click the "Accept as Solution" button if this solves your issue or answers your question so that others may also benefit from the information.

---

[rauburn]

Same problem for me here, running the latest and greatest version of Revit 2022.1. Tried the suggestion above about selecting the Location from the Default City List, however that did not resolve the issue. I also tried checking my Language settings, as suggested elsewhere and that likewise did not resolve the issue. I have encountered this issue now on several different RVT models, and on several versions of Revit. Any other suggestions to resolve the issue? Thanks!

[fridewt]

I have changed my location but the error notification still pop up. What else I can do?

[sanchit_jasrotia2021]

I am experiencing the same issue in the Revit 2025 model.