Error Uploading .obj file with Texture as assembly

Error Uploading .obj file with Texture as assembly

aj_hg
Explorer Explorer
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Error Uploading .obj file with Texture as assembly

aj_hg
Explorer
Explorer

Hi, 

 

I'm trying to upload a .obj file with textures to Autodesk Drive. I upload the .obj, mtl, and image files as an assembly, specifying the .obj as the parent file (as noted here). However, regardless of the file that I upload, I get a message saying :

 

Sorry. We have encountered some issues when preparing file for viewing. Please contact support for assistance.
Details
Extractor error code -1

 

The files function as expected when uploaded to viewer.autodesk.com, however, so I assume there isn't a problem with the files themselves. Any insight would be appreciated!

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molly.yingnan.sun
Alumni
Alumni

Hello,

Thanks for the detailed description and sample files!

I have reported this issue. Will keep you updated on the solution. 

 

Thanks,

Molly

 




Molly Sun
Sr. Product Manager

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