Uninstalling Autodesk Desktop App thru SCCM problems ?

[troy_robinson]

Hi,

We are attempting to use SCCM to Uninstall Autodesk AEC 2020.

The script seems to uninstall everything fine .... but has issues uninstalling the Autodesk Desktop App.

You can see this service still running in Task Manager.

I did find the following article on this.   I notice it is a few years old.   I am wondering if it should still work ?

Our SCCM scripters tried implementing it, but says it is still not uninstalling .... and the Autodesk Desktop App is still running afterward.

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to...

Any help or advice on this would be greatly appreciated.

Thanks.

[natasha.l]

Hello @troy_robinson, 

Thanks for posting in the Installation & Licensing Board, but we have a Autodesk Desktop app forum that would be better suited for the issue you are being presented with.

I will move your post over there for expert support assistance @palanivel.gnanasekaran. 😊

[kristofer.barros]

Hello Troy.robinson,

You can add the following command lines to batch file and run in SCCM to uninstall the ADA:

REM Close desktop app

"taskkill /F /T /IM AutodeskDesktopApp.exe"
REM Close ada service

"taskkill /F /T /IM AdAppMgrSvc.exe"
REM Uninstall ADA silently

'"C:\Program Files (x86)\Autodesk\Autodesk Desktop App\removeAdAppMgr.exe" --mode unattended' 

Regards,

Kris

[troy_robinson]

Thanks Kris,

So .... how would this integrate into the code I provided in the link in my original post :

=============================

Solution:

Run the following commands or create a batch script with the following contents:

call taskkill /F /IM "AdAppMgr.exe"
net stop AdAppMgrSVC
RD %Programdata%\Autodesk\SDS /S /Q
call "C:\Program Files (x86)\Common Files\Autodesk Shared\AppManager\R1\removeAdAppMgr.exe" --mode unattended
 
Please note, if last step fails then you need to remove SDS folder again.

==========================

Would your code be added or integrated with some or all of this code ? 

Or will your code alone do the trick ?

Thnaks.

[troy_robinson]

Also ... I don't seem to be able to find 'removeAdAppMgr.exe' anywhere on the c: drive .