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Unable to Remove Old Product Updates from Autodesk Desktop App

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Message 1 of 3
SOganesian
746 Views, 2 Replies

Unable to Remove Old Product Updates from Autodesk Desktop App

I am having issues removing old autodesk updates from the autodesk destop app. I even went to the product updates section under my autodesk account and the updates do not show up there for me to remove either. The updates keep popping up and I want to get rid of them. I attached a snip for reference. If anybody has any suggestions on how to remove these older updates, please let me know. 

2 REPLIES 2
Message 2 of 3

Hi @SOganesian ,

thanks for your feedback.

 

could you please delete this UPI2 value({E593413D-DC3E-436F-A18E-D41FC801E9CD}) from the registry(Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\UPI2\)?

here is example

registry.PNG

 

and then try these steps

Exit Autodesk desktop app(from system tray menu)
Stop AdAppMgr Service(task manager)
%Programdata% > Autodesk > Delete the “SDS” folder
Restart Autodesk desktop app.

 

Hope this help.

 

Regards,

Srinivas

Message 3 of 3

Hello,

 

My registry editor does not display that UPI2 value under that file directory. Is there a different value I can delete/edit? Any suggestions?

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