Software (Maya 2017) already installed, but in another HDD that died

[mignone_roy20]

Hello,

So I had Maya 2017 installed on a separate hard drive that recently died on me. Now the problem I'm facing is that Autodesk thinks that it's already installed, leaving me unable to install it. I really need it for school and I don't know what to do anymore. I've tried the software to uninstall stuff but it keeps getting stuck trying to find a solution to something. I've gone around in the registry and deleted what I could find about Maya, still nothing.

Maybe if someone could indicate me all the things to delete? I'd really appreciate some help or else I won't be able to do my homework...

[natasha.l · Accepted solution]

Hello @mignone_roy20, 

Welcome. Try the following steps one of the links will show you what to uninstall. 

1. Conduct a Clean Uninstall of the application & use the MSfixitTool to complete it
2. Reboot the computer & log in as Administrator 
3. Quit all Autodesk applications or uninstall them as well
4. Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter (Windows)
5. Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
6. Use the Browser Download Method in your Autodesk Account

Let us know how it turns out. 

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[srinivasarao.potla]

Hi@

emilie.roy_20,

I think, may be its cache issue.

Please try this

• Exit ADA(from system tray menu)
• Stop AdAppMgr Service (windows task manager)
• %Programdata% > Autodesk > Delete the “SDS” folder
• Restart ADA.

Still you have problem, please try this,

• Uninstall ADA
• Install latest ADA from here https://emsfs.autodesk.com/utility/adskapp/landing/?source=AKN

I would like to know more about the issue. could you please send me the log files?

Please find the attachment for log file instructions.

 Please let me know if it works.

Regards,

Srinivas.

[mignone_roy20]

I hadn't noticed the browser download option, Maya managed to install itself after an ADA uninstall, pluis it detected the license, thank you