Revit DB Link 2019 installed, but still in ADA listed

[cSol]

After installing Revit 2019 I went for the installation of the Revit DB Link 2019 add-on.

The installation process started as expected. And after a few seconds the Autodesk Desktop App marked the DB Link add-on as "installed". But after a few seconds, the link for installing the DB Link 2019 add-on re-appeared again in the ADA. This happens every time, I try to install the DB Link add-on.  

Any known problems (and/or solutions) in this case? 

[srinivasarao.potla · Accepted solution]

Hi@cSol,

Thanks for your feedback.

we i identified the issue, product team already working on this issue. I think the update already  pulled back and re-release soon.

Regards,

Srinivas.

[Anonymous]

I'm sorry bur where did you find DB link 2019 add-on? beacuse I found only the Revit DB link 2016 in ADA.

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@cSolwrote:

After installing Revit 2019 I went for the installation of the Revit DB Link 2019 add-on.

The installation process started as expected. And after a few seconds the Autodesk Desktop App marked the DB Link add-on as "installed". But after a few seconds, the link for installing the DB Link 2019 add-on re-appeared again in the ADA. This happens every time, I try to install the DB Link add-on.  

Any known problems (and/or solutions) in this case? 

---

[srinivasarao.potla]

[email protected],

Thanks for your feedback.

You can see the Revit DB Link 2019 as an update on Autodesk desktop App. if you installed the Revit 2019 then the Revit DB Link 2019 show as update in Updates section on Autodesk desktop App. 

I think 2 weeks back, it shows Zombie behavior, product team fixed the issue. its working fine now.

Hope this helps.

Regards,

Srinivas.

[Anonymous]

Dear Srinivas

Thank for your help,

I followed your suggestions but I find only DB Link for Revit 2018 in Autodesk Desktop App. Why

[srinivasarao.potla]

Hi @a.nocentini,

Thanks for your feedback.

Did you installed Revit 2019 product? 

could you please check, is it already installed Revit DB link 2019 update in your machine?

I would like to know more about this issue, could you please send me the log files?

Please find the attachment for log file instructions.

Regards,

Srinivas.

[Anonymous]

Dear Srinivas

thanks for your significant help,

I attached the both log file (.rar) and I wait for your further suggestions.

Best

Ale

[srinivasarao.potla]

Hi @Anonymous,

Thank you so much for providing log files. 

unfortunately, the log files are not good. could you please follow the instructions and send me the log files again?

Regards,

Srinivas

[Anonymous]

Dear Srinivas,

I'm sorry for that. I followed your instructions and I attached the two new log files. 

Best,

Ale

[srinivasarao.potla]

Dear a.nocentini,

Thank you so much for shearing log files. this time log files are good but i think you haven't logged in Autodesk desktop app.

could you please log in and share the log files?

Regards,

Srinivas.

[Anonymous]

Dear Srinivas,

Finally I found the Reviti DB Link 2019. I found it in the management area of my Autodesk account, under the upgrates and add-on of Revit 2019 product. So I attached the screenshot.

What do you think?

Best,

Ale

[srinivasarao.potla]

Dear a.nocentini,

Thanks for sharing the screenshot.  The screenshot shows from accounts portal not from Autodesk desktop app.

If you installed Revit 2019 product form Accounts portal or from Autodesk desktop App and you haven't installed the revit db link 2019 update(add-on) from accounts portal, you can see the Revit db link 2019 update on Autodesk desktop app and you can install from Autodesk desktop app.

Hope this helps

Regards,

Srinivas.