Revit 2017.2.2 update not installing

[andrew.jefferson]

I am unable to download or install it either and I have followed all the steps from above as well. This is the error I get.

< Edited Content for better support. > 

[srinivasarao.potla]

Hello@

andrew.jefferson

Thanks for your Feedback. Unfortunately, I am not able to reproduce the issue.

I think this is may be due to older version of ADA. Please follow suggestions below and give a try.

 Please try this,

• Uninstall ADA
• Install latest ADA from here www.autodesk.com/ada-supportinstall

Please try this

• Exit ADA
• Stop AdAppMgr Service
• %Programdata% > Autodesk > Delete the “SDS” folder
• Restart ADA.

I would like to know more about this error.Could you please send me the log files?

Please find the attachment for the log file instructions.

Regards,

Srinivas.

[andrew.jefferson]

Still not working for me. Attached are the log files

[andrew.jefferson]

I was able to download this through manage.autodesk.com and install but I am still having trouble with the ADA app.

[natasha.l]

Hello @andrew.jefferson,

Have you tried any of the suggestions offered by @srinivasarao.potla? 

[andrew.jefferson]

I have done them all.

[srinivasarao.potla]

Hello@

andrew.jefferson

Thanks for your response. We appreciate it.

I have gone through the log files, It looks like today its updated to latest version of ADA.

May I know, what is the OS you are using to install this update?

Please try this

• Exit ADA
• Stop AdAppMgr Service
• %Programdata% > Autodesk > Delete the “SDS” folder
• Restart ADA.

Could you please send me the log files again?

Regards,

Srinivas.

[andrew.jefferson]

I am running win10 creators for the OS

Attached are the updated log files after closing and reopening again.

[srinivasarao.potla]

hello@

andrew.jefferson

Thanks for your response. Unfortunately, I am not able to reproduce the issue.

You said that, you installed the update from accounts. Still are you seeing the update on ADA?

Once you installed the update from accounts you won't see the update on ADA.

I would like to do a remote session to know more about the issue. if possible could you please let me know your availability?

Regards,

Srinivas.         

[andrew.jefferson]

I did update from accounts and it no longer shows in ADA but I have others in ADA that need installed and they show the same way as the other. I get the same error about the digital signature. We can do a remote session any time today.

[pendean]

>>>...I was able to download this through manage.autodesk.com...<<<
That's the best way: ADA is not the best solution yet, it's still a work in progress and you're the unpaid test-er for it.