ReCap Installation problem

[s.david.baxter]

I am attempting to install ReCap 2018 from the Autodesk Desktop Application, I have signed in and selected English and Windows 10/64.  The download starts and the ReCap screen appears with the "initializing" indication then I get a "downloading" indication with an estimated time of 3 minutes.  The indicator never shows any data down load even after waiting over an hour.  I have done a speed test from my computer and have over 50 meg down and 35 meg up with full connection.  Any thoughts on what is going wrong?

[pendean]

Are you able to get the software to download/install from your Autodesk Account Log-in here https://manage.autodesk.com/cep/#products-services/all

[srinivasarao.potla]

Hi@s.david.baxter,

Thanks for your feedback. i am not able to reproduce the issue.

I would like to know more about the issue. could you please send me the log files?

Please find the attachment for log file instructions.

Regards,

Srinivas.

[s.david.baxter]

Not seeing the attachment for log file instructions?

[s.david.baxter]

Yes, I can get it from here. I initiate the download process, this file is
downloaded and I open it. This then initiates the ReCap banner screen
where the messages are "Initializing" and "Downloading". This process
started over an hour ago and is still running with no apparent progress,
just the "progress bar" going back and forth but no other action.

srinivasarao.potla another Autodesk employee has asked me to send him the
log. At the moment I am waiting for him/her to send instructions about how
to capture this log.

Regards
Dave

[Anonymous]

Hi@

s.david.baxter

                         ,

please find the attachment.

Regards,

Srinivas

[s.david.baxter]

Thanks, got the attachment, I will work on this again tomorrow afternoon.
Thanks for the help.

[s.david.baxter]

I have made the changes requested to enable the log files.  As you can see from my other posts from today this may no longer be necessary as I think I have the application somewhat installed.

[s.david.baxter]

This is the post I made earlier but did not seem to be in this thread:

Ok, been a day of progress.  Fixed my Fusion upload problem and fixed my ReCap download/install program...sort of.  Managed to get the software downloaded and installed using the "Browser Option".  Everything seemed to be going well until the final screen on the install where the system indicated that some modules failed to install, basically ReCap.  There was an icon short cut on my desktop which I executed resulting in the following error "Unable to Initialize Licencing Code RE3107".  I have also attached the installation logs....Thoughts?

[natasha.l · Accepted solution]

Hello @s.david.baxter, 

I see that the installation failed on Universal C Runtime (KB2999226). 

You can try one of the two options: 

1. Windows Visual Studio debugger helps you observe the run-time behavior of your program, find & fix them. This is a feature of Windows 10 devices, take a look at the following, Deploying and debugging UWP app

2. Locate this in your Windows Control Panel. Try to uninstall it & install the Microsoft Visual C++  back on the system by following the steps in this article,  How to remove and reinstall Microsoft Visual C++ Runtime Libraries. 

Please let us know if you have any more questions. 

Remember to please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.​​​​​​​

[s.david.baxter]

Success! The link about how to install C++ provided in your last email is
broken. I found this one works
https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-remove-and-reinst...
The "alternate install" worked eligantly.

I am good to go and consider this event solved. Thanks for your help.

[natasha.l · Accepted solution]

Hello @s.david.baxter, 

Sorry, about the broken link thank you for letting me know I just fixed it. So glad this helped you out. 

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.