Desktop App showing greyed out Installed button after update

[bodonnell]

I updated to Max 2021 and it installed fine. However the desktop app is showing the product with a greyed out "Install" button instead of a Launch or Access button. Any way to correct that?

[natasha.l]

Hello @bodonnell, 

I have provided some steps below. First try to exit out of the app, if that doesn't work try to uninstall & reinstall it. 

1. Exit the app & Basic uninstall of the Autodesk Desktop app 
2. Clean uninstall of the Autodesk Desktop app 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[bodonnell]

I've done that before and it didn't work. I will try it again as soon as I get a chance.

[srinivasarao.potla]

Hi@bodonnell,

Thanks for your feedback.

Right now 3ds max 2021 doesn't support launch button on autodesk desktop app.

Hope this helps.

Regards,

Srinivas.

[bodonnell]

Thanks... that helps troubleshooting.