Autodesk Desktop App isn't fully loading

[jcasey7460]

I noticed yesterday that the Autodesk Auto app isn't fully loading (see image below). It starts but never fully loads. Anyone have this issue or know what I could do to fix this?

[srinivasarao.potla]

Hi@jcasey7460,

Thanks for your feedback.

Please try this?

Exit Autodesk desktop app(from system tray menu)
Stop AdAppMgr Service(task manager)
%Programdata% > Autodesk > Delete the “SDS” folder
Restart Autodesk desktop app.

i would like to know more about the issue. could you please send me the log files?

Please find the attachment for log file instructions.

Regards,

Srinivas.

[jcasey7460]

Hello and thank you! Either one or all of those steps corrected the issue. I will look at the document you sent and send you the log files later tonight, not a problem at all. 👍 Thanks again!

[jcasey7460]

Here are the files. 

[jcasey7460]

Okay, I was wrong. Once I rebooted the PC it's no longer fully loading again. I will do those steps to stop services. 

[onBIM-Consulting]

Same issue with me.

Autodesk Desktop App is try to loading forever and never ends.

I have tried to fix by applying suggested procedure, but it still no working.

[onBIM-Consulting]

I solve updating the Autodesk Destktop App and making the AdAppMgrSvc to run again