AutoCAD MEP "Installed" but no option to Launch

[Design.GSES]

Hi, 

I've downloaded AutoCAD MEP 2020 through the AutoDesk app, but after download there is no option to launch the program (either from the AutoDesk app or via Windows). 

Is there a suggested solution to this? All updates have been installed, but I feel like the software hasn't downloaded correctly. 

Thanks in advance. 

[Anonymous]

Hi@aaron.bonanno,

Thanks for your feedback.

could you please try this?

Exit Autodesk desktop app(from system tray menu)
Stop AdAppMgr Service(task manager)
%Programdata% > Autodesk > Delete the “SDS” folder
Restart Autodesk desktop app.

Please let me knowif it works.

Regards,

Srinivas.

[Design.GSES]

Hi Srinivas,

I could not find an SDS folder within %AppData% > AutoDesk, or in any subfolders. 

Any thoughts? 

[Anonymous]

Hi@aaron.bonanno,

Its not appdata, its %programdata%.

Regards,

Srinivas

[Design.GSES]

Hi Srinivas,

Missed that - apologies.

I followed the steps you described and I still can't access AutoCAD MEP. 

Thanks. 

[Anonymous]

Hi Aaron,

Could you please restart the system?

could you please check the registry?  (Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\UPI2\ ) is there any GUID value for MEP product.

Here is the example.

Regards,

Srinivas.

[pendean · Accepted solution]

While you play in the registry...

Have you tried just logging into your account and grabbing your software from there https://manage.autodesk.com/

use the BROWSER download method https://knowledge.autodesk.com/customer-service/download-install/download/about-download-methods/bro...

[srinivasarao.potla]

Hi@aaron.bonanno,

could you please send me the log files?

please find the attachment.

Regards,

Srinivas.