App Download Failed!

App Download Failed!

mnarlock
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Message 1 of 5

App Download Failed!

mnarlock
Enthusiast
Enthusiast

Nothing is updating via the desktop app. The error I’m getting, and it’s instantaneous , is “download failed”. I’ve tried several different networks, home and at work, and nothing results in my apps actually updating . 

Any suggestions?

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Message 2 of 5

Anonymous
Not applicable

did try directly from your Autodesk Account yet?

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Message 3 of 5

rkmcswain
Mentor
Mentor

Go to https://manage.autodesk.com and log in. Can you download OK from there? If so, problem solved, you don't really need the desktop app.

R.K. McSwain     | CADpanacea | on twitter
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Message 4 of 5

mnarlock
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Enthusiast
Accepted solution
I can download manually from the website. However, I also discovered what
the issue is. I have my download folder syncing with Google Drive, it's
setup as a virtual drive. Apparently the Autodesk Desktop App doesn't like
that. When I changed the download folder in settings to C:drive all was
well and I could update from the app. Live and learn I guess.
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Message 5 of 5

brian.christofersonUC8FM
Community Visitor
Community Visitor

I am also experiencing download failures.  I use Microsoft OneDrive instead of Google drive and thought maybe the problem might be similar.  I changed the OneDrive download folder in "Settings" to a folder on the C: drive and now the Autodesk connector downloads the updates correctly.  Thanks for sharing your solution!

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