No access to account - no mail and password - what to do?

No access to account - no mail and password - what to do?

Assisi_Polanow
Community Visitor Community Visitor
1,223 Views
2 Replies
Message 1 of 3

No access to account - no mail and password - what to do?

Assisi_Polanow
Community Visitor
Community Visitor

Hi, I have a problem with access to Autodesk account. The company that previously operated our company did not provide us with access data to the account. We only know ID and no longer existing email address used to create accout. Licence reneved automaticly a week ago and we can't login to get invoice and change email to correct one. 

How we can get access to account?

0 Likes
1,224 Views
2 Replies
Replies (2)
Message 2 of 3

pendean
Community Legend
Community Legend

That's not going to be easy to do: find a reseller in your region to help you all out, I suspect they'll want proof of all that you stated https://www.autodesk.com/partners/locate-a-reseller

 

Best of luck.

Message 3 of 3

Assisi_Polanow
Community Visitor
Community Visitor
Thanks!
0 Likes