File taking longer to load than usual

[cf_gregoryr]

None of the files in the AutoCAD web application will open for me.  I keep getting this message -

"The file is taking longer than usual to load.  If the file is particularly large, or if your internet connection speed is slow, this may be expected.  Otherwise, you may want to retry opening the file."

I have had this happen a few times and after trying to open again or shutting down my browser and reopening the files would load.  They do not load at all now.  I'm a teacher at a high school and this has thrown a wrench into the already chaotic day.

[pendean]

Are you on a chromebook? They are not supported.

[cf_gregoryr]

No I'm on my desktop but I do use Google Chrome browser.  I do have students using chromebooks and it works fine.

[pendean]

Seems to be a popular complaint today, it might be an issue at Autodesk. Only time will fix it.

[Thomas_Stuehle]

Hi @cf_gregoryr 

thanks for your heads up. I am checking if I can gather information about the situation.

For now I see that all servers are up and running - please compare:

1. Autodesk Health - current status
2. Autodesk Health - History

I will update you once I have new information.

Currently it would help to get the information if the issue appears on all drawings or only on some drawings.

Thanks,

Thomas

[Anonymous]

The same thing is happening to me, with all the drawings. I already created another account, with another email, and it continues with the same problem.

[sadowskij2]

Same issue.  We are a high School CAD course and are going remote next week.  It has worked for some students on Chromebooks, but won't seem to work on lab desktops. (we are running the latest version of Chrome.)  I can't get it to work at home either.

[mwn · Accepted solution]

Hello

Please try opening your drawings again. We believe we know what the issue is and pushed a fix. Please let us know if this problem continues.

Best regards,

-mike

[Thomas_Stuehle · Accepted solution]

Hello @Anonymous @sadowskij2 @cf_gregoryr 

As @mwn mentioned - a fix was pushed to solve the issue. Please check the behavior again and let us know the outcome. If it still appears we will communicate this internally.

Looking forward to your update.

Best regards,

Thomas

[rosenbau2]

So far so good. Thank you!

[Thomas_Stuehle]

Hello @rosenbau2 

perfect - thank you for your feedback.

I am happy that you can move on working. Also a big thank you for the team around @mwn for the fast action on resolving the issue.

@cf_gregoryr 

Is the issue resolved on your side too? If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information. In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

Best regards,

Thomas

[rosenbau2]

Sorry to be dense, but I don't see the "Mark as solution" button anywhere! 

[sadowskij2]

Good Morning,

Yep, everything seems to be working as of late Friday afternoon and this weekend.  Thanks for your help with this!

John

[cf_gregoryr]

I thank you and my students thank you!!!!   Everything seems to be working fine, and I do appreciate the fast action.