Selection by window causes fatal error

[hwood818]

Is anyone else having this problem?  Nine times out of ten, whenever I start the erase command and then do a window crossing I get a fatal error and crash.  If I select everything and then start the erase command, it doesn't fatal error.  Problem is, that isn't my normal practice so I forget and end up crashing many times throughout the day!  Just today it started doing a fatal error when I did a match properties and then tried to window about 10 components.  The crash seems to occur with the window selection.  I'm using P3D 2016.  Is this a bug or is it a series of events I am creating?  Any ideas to fix it?

[h_eger]

Dear @hwood818,

please post this case to Autodesk Support.
Talk to your administrator if your Plant 3D software is up to date.

[hwood818]

I updated my software to SP2, problem still exists.

[ryan.bales]

What version of .net are you running?

What graphics card do you have?

Are you graphics drivers up to date?

Are you using Hardware Acceleration?

[hwood818]

What version of .net are you running? 4.6.1648.0, WINDOWS 10, 64BIT

What graphics card do you have? NVIDIA QUADRO M2000M

Are you graphics drivers up to date? YES

Are you using Hardware Acceleration? YES

[ryan.bales]

Can you verify what your core AutoCAD version is?

Also see this article as to the likely cause:

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/Windows-...

[hwood818]

Can you verify what your core AutoCAD version is?  G049.07 AUTODESK AUTOCAD PLANT 3D 2016 SP2

[ryan.bales]

Just below that it should say "Built on" it will be important to make sure its built on AutoCAD 2016 SP1 as that article points out, it was introduced for Windows 10.

[hwood818]

built on: M.107.0.0 AutoCAD 2016 SP1

[ryan.bales · Accepted solution]

Hmm that is strange. Can you try it without hardware acceleration?

[hwood818]

Eureka!  That fixed it!  I don't understand why it fixed it, but thank you so much!!!