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Report Designer hangs after Windows 10 update

9 REPLIES 9
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Message 1 of 10
bcweweng
885 Views, 9 Replies

Report Designer hangs after Windows 10 update

Today we had Windows10 update. After the update Report Designer hangs when I try to change the test position in a cell.

9 REPLIES 9
Message 2 of 10
bcweweng
in reply to: bcweweng

Previous post should read "hangs when I try to change the text position in a cell"

 

It hangs when I try to add shading to a cell background also.

Message 3 of 10
h_eger
in reply to: bcweweng

Dear @bcweweng,

 

Please uninstall the Windows Update.
It is a bug with admin rights on all folders

-

If my reply was helpful, please give a "Kudo" or click the "Accept as Solution" button below (or both).

Hartmut Eger
Senior Engineer
Anlagenplanung + Elektotechnik
XING | LinkedIn

EESignature



Message 4 of 10
bcweweng
in reply to: h_eger

This was a critical update for windows.

 

When I try to uninstall the update with right click, there is no uninstall option.

 

I have tried a system restore but all restore points before this update are gone.

 

I did system restore to the update point but Report Designer still hangs.

 

This has cost more than a day trying to sort out and still not working.

 

Any help would be appreciated.

Message 5 of 10

Please, uninstall for troubleshooting causes this update. When opening "Programs and Features" look at the top left section. Click there "View installed updates". Here you will find the installed updates and you are able to uninstall it via context menu (with local administrator permissions). 

 

Then test again. Does it still hang? If yes, then the cause is a different one and we will look for it. Otherwise I have to log this to our development department.

 

Please, let me know.

 

Regards



Bernd G.

Senior Product Support Specialist


Message 6 of 10

This update is a Service Pack, there is no uninstall option available for the update.

 

Message 7 of 10

Please, make a snapshot from the site which I mentioned before. 

 

Also, create a video of the issue using Screencast. 

 

Regards



Bernd G.

Senior Product Support Specialist


Message 8 of 10

"Please, make a snapshot from the site which I mentioned before."? Not sure what you mean by this?

 

Screen cast link  http://autode.sk/2yXp8Nq

Message 9 of 10

The freeze takes place in Report DESIGNER and happens precisely when I got to adjust a cell border within the "Property Grid" tool space, inside the "Appearance Section" precisely at the "Border" pulldown. I select the pulldown and select "none" and the change is made but immediately upon clicking on a new cell, the entire program freezes and must be closed with task manager.

 

This issue began in December, near the time of the anniversary update, likely right after. I have tried all proposed solutions, including making sure all of my software in the Design Suite Premium 2017 package is up to date and the issue persists exactly the same. I have tried compatibility mode for Report Creator, I have tried nixing DPI scaling, I have tried running as Admin, I have tried turning off user account control, and all combinations of the above. The issues persists exactly as before. I uninstalled Plant3d and reinstalled and ran all updates and service pack to no avail. 

 

Report Designer functions in some other aspects still, such as exporting to XLSX and changing font type, size, editing information in cells directly. This issue however makes Report Designer un-usable due to the the necessity of changing border types. attached screenshot shows in red where you must not click lest you risk a freeze.

 

Please respond with a solution for this problem.

 

I am running: I052.07 sp1 Autodesk AutoCAD Plant 3D 2017 SP1

Built on: N.402.0.0 AutoCAD 2017.1.2 update

Message 10 of 10
YPietersen
in reply to: bcweweng

Has there been a solutions posted for this issue?

I am still experiencing this issue in Plant 3D 2019. Every time i try to position a text field using the Property Grid the program hangs and i have to force quit, unsaved progress is lost. 

 

I hope someone can point me in the right direction, much appreciated.

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