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Fatal error while creating new project

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Message 1 of 7
shadow931
Advocate
448 Views, 6 Replies
‎02-27-2018 06:38 AM

Fatal error while creating new project

shadow931
Advocate
Advocate
‎02-27-2018 06:38 AM

The menu for creating a new project is empty and when I try to create one I get a fatal error. I had plant 3D 2017 which I replaced with 2018 and at that point the problem came out. I tried to reinstall i but with no luck. Any suggestions ?

Screenshot_1.pngScreenshot_2.pngScreenshot_3.png

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‎02-27-2018 06:38 AM

Fatal error while creating new project

The menu for creating a new project is empty and when I try to create one I get a fatal error. I had plant 3D 2017 which I replaced with 2018 and at that point the problem came out. I tried to reinstall i but with no luck. Any suggestions ?

Screenshot_1.pngScreenshot_2.pngScreenshot_3.png

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Message 2 of 7
ryan.bales
Autodesk Support
in reply to: shadow931
‎02-27-2018 11:22 AM

ryan.bales
Autodesk Support
Autodesk Support
‎02-27-2018 11:22 AM

It looks like either your install is incomplete or you need to reinstall .NET and C++. 



Ryan Bales
Fusion 360 Product Support
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‎02-27-2018 11:22 AM

It looks like either your install is incomplete or you need to reinstall .NET and C++. 



Ryan Bales
Fusion 360 Product Support
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Message 3 of 7
shadow931
Advocate
in reply to: ryan.bales
‎02-27-2018 11:48 AM

shadow931
Advocate
Advocate
In response to ryan.bales
‎02-27-2018 11:48 AM

Which .NET and C++ do I need, can I download them separately ? Because I don't want to reinstall it again. 

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‎02-27-2018 11:48 AM

Which .NET and C++ do I need, can I download them separately ? Because I don't want to reinstall it again. 

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Message 4 of 7
ryan.bales
Autodesk Support
in reply to: shadow931
‎02-27-2018 12:00 PM

ryan.bales
Autodesk Support
Autodesk Support
In response to shadow931
‎02-27-2018 12:00 PM

Use this for C++ 

How to remove and reinstall Microsoft Visual C++ Runtime Libraries

 

and this for .net

 

How to remove and reinstall the Microsoft .NET Framework



Ryan Bales
Fusion 360 Product Support
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‎02-27-2018 12:00 PM

Use this for C++ 

How to remove and reinstall Microsoft Visual C++ Runtime Libraries

 

and this for .net

 

How to remove and reinstall the Microsoft .NET Framework



Ryan Bales
Fusion 360 Product Support
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Message 5 of 7
shadow931
Advocate
in reply to: ryan.bales
‎03-01-2018 03:45 AM

shadow931
Advocate
Advocate
In response to ryan.bales
‎03-01-2018 03:45 AM

Well I couldn't fix the problem by reinstalling the c++ and .net neither by doing a clean uninstall and reinstall. It even got worse so than when I installed the 2018 version after the clean uninstall it told me acad.exe file is missing so I could not even launch the program... So now I installed the 2017 version again which is working normally.

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‎03-01-2018 03:45 AM

Well I couldn't fix the problem by reinstalling the c++ and .net neither by doing a clean uninstall and reinstall. It even got worse so than when I installed the 2018 version after the clean uninstall it told me acad.exe file is missing so I could not even launch the program... So now I installed the 2017 version again which is working normally.

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Message 6 of 7
Slawomir_
Advisor
in reply to: shadow931
‎03-01-2018 04:39 AM

Slawomir_
Advisor
Advisor
In response to shadow931
‎03-01-2018 04:39 AM

Did you install 2018 with latest update? 2018.1.1

 

Thanks,
Sławomir

My profile on CADWorx Plant forum — CAD Blog — CAD po polsku
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‎03-01-2018 04:39 AM

Did you install 2018 with latest update? 2018.1.1

 

Thanks,
Sławomir

My profile on CADWorx Plant forum — CAD Blog — CAD po polsku
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Message 7 of 7
ryan.bales
Autodesk Support
in reply to: shadow931
‎03-01-2018 07:31 AM

ryan.bales
Autodesk Support
Autodesk Support
In response to shadow931
‎03-01-2018 07:31 AM

When you mean clean uninstall did you wipe all Autodesk products from your computer?



Ryan Bales
Fusion 360 Product Support
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‎03-01-2018 07:31 AM

When you mean clean uninstall did you wipe all Autodesk products from your computer?



Ryan Bales
Fusion 360 Product Support
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