Web & Mobile not working - unknown error

[neudeckj]

When I click on “open from web & mobile” or “save to web & mobile” in AutoCAD Plant 3D 2019 I get a message saying “an unknown error occurred”.  Also, when I click on the “AUTOCAD – Web Application” under my products and services, it takes me to the website https://web.autocad.com/#/ but it’s just blank.

I haven't been using web & mobile and wanted to give it a try.  Any suggestions how to fix?

[neudeckj]

Absolutely.  That would be great!  I've been spinning my wheels trying to figure this out for weeks now going around with the same Q&A and really need someone to take a look.  Just let me know when you can get on.  I should have plenty of time today for you to get online as long as needed.  I'm here from 7am - 4pm EST typically but I'll be here until 5pm today.  Thanks.

[neudeckj]

Absolutely.   That would be great!  I've been spinning my wheels for a while now with the same Q&A and really need someone to take a look.  Just let me know when you can get on.  I should be available for as long as you need today or tomorrow.  I'm typically here 7am - 4pm EST, but I'll be here until 5pm today.  Thanks. 

[mwn]

Excellent.  Please email me at michael.nauman@autodesk.com and Ill get you in contact with one of our Engineers.

Best regards,

-mike

[Anonymous]

Hello.  I am having the exact same issues and have completed all of the troubling shooting steps noted so far.  Any other solutions?

[neudeckj · Accepted solution]

It was an account issue for me.  An Autodesk tech fixed something on their end with my account after I went back and forth with them a few times and they looked at it on my machine, etc.

[maryna.bobrovskaya.cr]

I had the same problem as well.

[mwn]

Are you still having the same problem?  If so please email me at michael.nauman@autodesk.com and I'll get you in touch with one of our engineers.

Best regards,

-mike

[Anonymous]

Hello I am having the same issue. I cannot access AutoCAD online using Chrome, And my downloaded program say's a server may be down and is unable to connect.  

[h_eger]

Dear @Anonymous ,

so I think that this is a network problem with local dimensions, everything is fine with me. 😉

[Anonymous]

Hello, can you please give more instruction or an email I can reach you at for further guidance? Thank you, Simone