Help with Autocad Web

[avisakay5W6TT]

Live chat was no help. I can't open files in the web version of Autocad

[Patchy]

How long ago was it? is it a free version you're using? Be patient, Jorge is a bot.

[avisakay5W6TT]

this was today and about 10 seconds between him showing up and leaving.

Yes its the free version with student log ins

[Patchy]

Post your problem here:

https://forums.autodesk.com/t5/autocad-web-application-forum/

[Thomas_Stuehle]

Hello @avisakay5W6TT 

Sorry to hear that.

Please let me know the following points:

1. Does the issue appear only with a certain drawing?
2. Do you have the issue also with a new created drawing? 
3. Does the same issue appear within the Autodesk Login of another colleague?
4. How big is the drawing?

For now I would suggest that the drawing is either:

• corrupt
• too big
• has proxy objects included

Did the post help you and answered your question? If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information. In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

Best regards,

Thomas

[Thomas_Stuehle · Accepted solution]

Hello @avisakay5W6TT 

The issue you faced was a temporary situation. A fix was pushed to solve the issue - please check the behavior again and let me know the outcome. If it still appears I will communicate this internally.

Looking forward to your update.

Best regards,

Thomas

[Thomas_Stuehle]

Hello @avisakay5W6TT 

Did the post above help you and answered your question?

---

The issue you faced was a temporary situation. A fix was pushed to solve the issue - please check the behavior again and let me know the outcome. If it still appears I will communicate this internally.

---

If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information. In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

Best regards,

Thomas

[avisakay5W6TT]

Things do appear to be working now on my end

[Thomas_Stuehle]

Hello @avisakay5W6TT 

Great - thank you for your update. I am happy to hear that you can move on working with the AutoCAD Web App.

Thanks & Best regards,

Thomas